parallels toolbox

  1. R

    Parallels Toolbox Telemetry & Amplitude

    In Parallels Toolbox for Mac I have disabled “Participate in Customer Experience Program.” Nevertheless, every time I use a Toolbox function, Toolbox performs DNS requests to api2.amplitude.com. I have confirmed that the requests stop when Parallels Toolbox is terminated and resume when Toolbox...
  2. J

    Parallels Toolbox - License has reached its activation limit

    Hi Support, I have upgraded my Mac and when I try to activate Parallels Toolbox I get the message I have reached my activation limit. Can you remove any existing activations so I can use it again? Thanks, John.
  3. M

    Unable to install Parallels Toolbox for Mac

    I have purchased and installed Parallels Desktop 20 on my MacBook Pro 16" 2019 back in May 2025. So far I have installed Windows 11 using the inbuilt options in Parallels. I have not activated Windows at this time. I have tried several times to install Parallels Toolbox after launching "Install...
  4. M

    macOS Sequoia: Presentation Mode auto-activates when HDMI display is activated -- even when disabled

    Hi all -- I've been a Parallels Toolbox user for many years, and I'm encountering a persistent issue on macOS Sequoia with my Mac M4 Pro. Every time my Mac activates the second display (an HDMI-connected TV), Presentation Mode auto-starts, even though: • All Presentation Mode settings are...
  5. B

    "Parallels Toolbox.app" would like to access data from other apps.

    I'm never sure how to answer this when this pops up. Should I allow it or not? What tools in Parallels Toolbox need to access data from other apps?
  6. M

    How to Uninstall or Hide Unwanted Parallels Toolbox Tools

    I'm using Parallels to run a Windows 11 ARM VM on macOS. Parallels Toolbox is required for some basic VM functions, but also includes over 50 tools that you have to pay an additional fee to use. I'm not interested in any of these tools. Yet they remain clogging up my app list ready to redisplay...
  7. L

    Add Parallels Toolbox License - Add to Existing Subscription

    My product subscription is Parallels Desktop for Mac - for 2 computers. I only have Parallels Desktop on one computer...all is fine. This includes Parallels Toolbox, qty of 1. I would like to put Parallels Toolbox on a second Mac (doesn't have Parallels Desktop). I do not see a way to...
  8. B

    Update of Parallels Toolbox removes Windows desktop icons.

    After installing the requested update for Parallels Toolbox for Windows, half of my desktop shortcuts are missing. I can revert to the previous Snapshot (thank goodness for that) but if I do the Update again the same thing happens. I have no idea why or what in this regard.
  9. M

    Parallels Toolbox cannot be activated

    I purchased Parallels Toolbox and activated it on one mac. Now I want to use it on another Windows 11, but it cannot be activated. How can I solve the problem?
  10. B

    High CPU usage with "Hide Menu Icons"

    Hi everyone, I'm quite enjoying Parallels Toolbox as well as Parallels itself however, I have noticed one strange issue with "Hide Menu Icons". Ideally, I would like to keep this extension as it's quite nice to have and cleans up my top-bar without having to install another 3rd party app...
  11. P

    Parallels Toolbox "Subscription Expired", but I have a current v15 license

    Hello, I have a current (perpetual) v15 license, but Parallels Toolbox complains that my subscription has expired. I've removed and reinstalled Toolbox a number of times to no avail. I've entered my v15 activation key and I get the message "your product license has expired". Parallels Desktop...
  12. J

    Parallels Toobox - bluetooth audio bug in "Record Screen>Record Window"

    Bug is "intermittent audio" with bluetooth speaker (Jabra HFS100) used in Zoom when recording a session based on the "Record Window" function. when I use the standard speaker of my Mac Pro, this problem does not occur. It only happens with the Parallels Toolbox suite; other then in this case...
  13. D

    Record Screen now switches back to MAC

    With the latest parallels toolbox, if I try to record the screen of my VM, the screen immediately switches back to the MAC and starts recording that. This seems to be a new 'FEATURE'. Please is there a way to stop this? I want to record my VM screen, like I used to be able to.
  14. R

    The license server doesn't accept your product license

    Hi, I valid licenses and when the user enters the license key to activate Parallels Desktop (for Mac), it activates fine. However, when he enters the key to activate toolbox, he receives the subject error message. He has tried signing out then back in receiving the same error message. Thoughts?
  15. N

    Switch Resolution not working on macOS Catalina

    Running macOS Catalina 10.15.1, and PD 3.6.1. When I select Switch Resolution, it highlights it in light grey as though it had opened the menubar item but it does not ever open. I can right click and ask to put it in the menubar and it pretends to do it (right click now shows "remove from...
  16. E

    Cannot install Parallels Toolbox

    I cannot install Parallels Toolbox on Windows 10. I receive the following error when I click on the .exe file to start the download. "Parallels Toolbox Setup Wizard ended prematurely Parallels Toolbox Setup Wizard ended prematurely because of an error. Your system has not been modified. To...
  17. S

    Parallels Desktop 15 For Mac Pro Edition - Version 15.0.0 (46967) ●ParallelsToolbox● Hide Menu Icon

    Parallels Desktop 15 For Mac Pro Edition - Version 15.0.0 (46967) ● ParallelsToolbox ● Hide Menu Icon ---------------------------------------------------------------------------------------------------- My experience with the 'Hide Menu Icon' option (activated) in the Parallels Desktop 15 For...
  18. W

    Capture tools can only save to clipboard

    Using the latest Parallels Toolbox (3.0.0 - 2073) on macOS Mojave (10.14.1). All of the Capture tools can only save the capture to the clipboard. Even though I am able to select a different location (such as Desktop) in the preferences, this selection does not 'take'. Any help for this issue?
  19. M

    Can't activate parallels toolbox.

    I can't activate parallels toolbox. When I enter a key, it says the key is in use. I haven't change my machine. I just upgrade to Mac OS Mojave recently. "Activate on this machine" option doesn't work. Please help. + Parallels support system doesn't work. I chose Telegram option for support...
  20. R

    Need help understanding what Clean Drive files it is looking at

    Hi all. I don't want to ask a redundant question, so please let me explain. My Clean Drive tells me that I have 15GB of data that I can clean off my Mac from a variety of locations. My quest for knowledge is: 1) how do I know if these files are important? 2) where is Clean Drive looking and...
Back
Top