copy from vscode

Discussion in 'Parallels Toolbox for Mac' started by AllenC7, Feb 25, 2024.

  1. AllenC7

    AllenC7 Bit poster

    Messages:
    4
    clipboard history doesn't show text when copying from vscode. it just shows "?". if i copy as plain text it does show the text correctly but i can not know what it is if i have several copied texts.
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    338
    Hello Allen,

    To aid us in troubleshooting this further, please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.

    Additionally, please provide us with some additional context on this issue.

    Does this happen with all programming languages or a specific one?
    Could you please provide us with a sample repository wherein you have observed this issue?
     
  3. AllenC7

    AllenC7 Bit poster

    Messages:
    4
    I'm sorry but when I click on the parallels icon it just takes me to the web site to login. after login it does not persist the "Help" ??

    Anyway, i have attached a screen shot of the issue. It seems as though this only happens in vscode, a pretty popular IDE. Sublime text does not show this issue, nor does chrome or firefox. I program in PHP using Laravel framework. Parallels as well as macOS is at the latest available versions.

    Thx for your interest in this issue.

    Allen
     

    Attached Files:

  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    338
    Hi Allen,

    1. Please click on the Parallels icon displayed at the top right-hand corner of your screen. I have attached a screenshot to highlight this.
    upload_2024-2-27_13-27-21.png
    2. Click the Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     

    Attached Files:

  5. AllenC7

    AllenC7 Bit poster

    Messages:
    4
    Technical Report 451810692
    FYI on my macbook pro when launching paralells desktop, I selected help->send Technical Data
     
  6. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    338
    Hello Allen,

    Thank you for the provided data.
    Please note that a new version of Parallels Toolbox has been released (6.6.2).

    Kindly update your application by following the steps provided below:
    - Click the Parallels Toolbox icon (See screenshot) > Settings (Gear) icon > Check for updates
    upload_2024-2-29_18-17-28.png

    Please collect an additional Technical report for our investigation. This time from the Toolbox application itself (see screenshot).
    - To do this, reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
  7. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    338

    Hello Allen,

    Indeed, it appears to require some more in-depth investigation so we have referred this issue to our Development Team.

    As soon as we have an update regarding this issue, we will reach out to you.
     
  8. AllenC7

    AllenC7 Bit poster

    Messages:
    4
    Any update on this issue?
     
  9. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    338
    Hi Allen,

    Our Development Team is still working on this issue.

    As soon as we have an update, we will provide one.
     
  10. lineveS

    lineveS Bit poster

    Messages:
    6
    I have post same issuer last year, I've provided alot of information, and it is not solved, and I can't find my post, is it delete by your team?
     
  11. lineveS

    lineveS Bit poster

    Messages:
    6
    Adeboye Adeotan likes this.
  12. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    338
    Hi Lineve,

    could you please answer the last question from the thread?

    "One last question please. When this issue occurs, what happens if you copy the code from the clipboard preview and attempt to paste it into Vscode or a different application? Does it paste the actual code or the "?????" characters?"
     

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