Download video stopped working

K

KreelaM

Junior Member
As of this morning no youtube video has succeeded in downloading, although I could download videos with Wondershare Ultimate Video Converter. They all received the same error. I tried to right-click and copy URL, then I tried to right-click and copy current URL. Normally I don't use the Safari extension, even though I have it installed. I tried two different browsers: Opera and Safari.

My O.S. is 13.2.1 Ventura on an M1 iMac, which is up-to-date. Two days ago I successfully downloaded videos. Restarting the Toolbox did not help, nor did changing download options help.
 

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Hello Parallels Team - obviously Youtube has changed something on their end that now prevents users of this software to capture video or audio from videos. Instead of having us users capture and submit a technical report - you, as a support person, would get the same issue if you tried to download a video from youtube. I have tried Vimeo videos and Rumble videos and have had no problems downloading those, so it is specifically Youtube. Can you acknowledge that the downloads from Youtube is currently broken until a patch can be made to circumvent whatever adjustments Youtube made a couple of days ago?
 
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RobertH69 said:
Hello Parallels Team - obviously Youtube has changed something on their end that now prevents users of this software to capture video or audio from videos. Instead of having us users capture and submit a technical report - you, as a support person, would get the same issue if you tried to download a video from youtube. I have tried Vimeo videos and Rumble videos and have had no problems downloading those, so it is specifically Youtube. Can you acknowledge that the downloads from Youtube is currently broken until a patch can be made to circumvent whatever adjustments Youtube made a couple of days ago?
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Hi Robert,
We checked it on our side, and it worked for us. Would you send me the link which is not working, please?
 
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Mikhail Ushakov said:
Hi Robert,
We checked it on our side, and it worked for us. Would you send me the link which is not working, please?
Click to expand...
Thank you for checking that - I followed the steps to submit technical data and I sent the link in that as well as posting the error message I've been getting. The report id is:
ID 419353874
If you want me to send you the link in some other manner, please let me know.
My system is an older MAC and the chrome browser I'm using is Version 110.0.5481.100 - not sure if that matters, I tried the other browsers I have to open youtube to obtain the URL and none work. My test was with no VPN on, I also tried to VPN into a different country and pulled up a random Youtube video and the download attempt failed with the same error message.
 
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I closed the Parallels Toolbox through the gear icon and "Quit Parallels Toolbox" and then re-launched it. I tried downloading either the video or audio from a Youtube video and both failed. From the gear icon, I tried to have it check for a new version and it did state this was the latest version. Should I shut down the software and reopen in some different way?
 
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RobertH69 said:
I closed the Parallels Toolbox through the gear icon and "Quit Parallels Toolbox" and then re-launched it. I tried downloading either the video or audio from a Youtube video and both failed. From the gear icon, I tried to have it check for a new version and it did state this was the latest version. Should I shut down the software and reopen in some different way?
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Greetings RobertH69,
Thank you for the report provided.
As we can see from the technical report provided. You are running Parallels Toolbox 5.1.0
This week we've released Parallels Toolbox 6.0.2
Kindly try to update your application to the latest build and check whether issue persists.
If so, collect additional report as per this article: https://kb.parallels.com/124107
Then copy 9-digit ID of the report and provide it in a reply message.
We will be waiting for your reply.
 
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Aydaskhan Asochakov said:
Greetings RobertH69,
Thank you for the report provided.
As we can see from the technical report provided. You are running Parallels Toolbox 5.1.0
This week we've released Parallels Toolbox 6.0.2
Kindly try to update your application to the latest build and check whether issue persists.
If so, collect additional report as per this article: https://kb.parallels.com/124107
Then copy 9-digit ID of the report and provide it in a reply message.
We will be waiting for your reply.
Click to expand...

I might be out of luck - I looked for the minimum MAC OS in the documents for the Toolbox 6.0.2 but couldn't find anything. When I tried to install the new toolbox, I get a block symbol, indicating the system won't install. I have an old mac mini that can only upgrade to High Sierra 10.13.6, which is where I'm at - so I suspect the min macOS is higher than my 10.13.6. Fortunately, I did find out I can capture the audio via the "Record Area" tool and then convert it to an audio file - so at least that works. Eventually, I'll be forced to upgrade to a newer machine, but this one currently works (mostly) for what I need.
 
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RobertH69 said:
I might be out of luck - I looked for the minimum MAC OS in the documents for the Toolbox 6.0.2 but couldn't find anything. When I tried to install the new toolbox, I get a block symbol, indicating the system won't install. I have an old mac mini that can only upgrade to High Sierra 10.13.6, which is where I'm at - so I suspect the min macOS is higher than my 10.13.6. Fortunately, I did find out I can capture the audio via the "Record Area" tool and then convert it to an audio file - so at least that works. Eventually, I'll be forced to upgrade to a newer machine, but this one currently works (mostly) for what I need.
Click to expand...
Greetings RobertH69,
Could you please send us a screenshot of the block message and we will investigate it.
Looking forward to hearing from you soon.
 
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It isn't an actual error message, just a NOT symbol when I attempt to install.
My OS is really old on a mac mini (mid 2011) - 10.13.6 - is this supposed to be able to install on my old system?
upload_2023-3-7_16-28-28.png
 
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RobertH69 said:
It isn't an actual error message, just a NOT symbol when I attempt to install.
My OS is really old on a mac mini (mid 2011) - 10.13.6 - is this supposed to be able to install on my old system?
View attachment 20565
Click to expand...
Greetings RobertH69,
Kindly try to install previous version of Parallels Toolbox using the link below and check whether issue persists:
https://download.parallels.com/toolbox/v5/5.0.0-4023/ParallelsToolbox-5.0.0-4023.dmg
Please let us know about the results.
Looking forward to hearing from you soon.
 
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I'm having the same issue as Robert H69. I am suddenly unable to download youtube videos. I am using An old MACBook Pro / OSHigh Sierra 10.13.6
Are you planning on fixing this issue for people who have older MacOS? I recently renewed my subscription for your service and am disappointed this happened.
 
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I also have the 10.13.6 OS High Sierra on an older Mac and my subscription is about the renew also. I'm glad I'm not the only one with an old Mac that is still working without other issues. I know support for older systems will force me to get a different system at some point. Hopefully a fix can be made available for us with these older systems.
 
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