Free 3.0 upgrade

pap said:
How did all you guys receiving keys originally purchase Parallels? Was it through a retail store or online through Parallels?
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I got mine directly from Parallels on May 29th. My upgrade key showed up in my e-mail this morning.

-Z
 
I purchased Parallels 2 from Amazon on June 6 and I've been unable to get Parallels to reply to any of my emails regarding a free upgrade (which I have to believe I'm entitled to). Can I ask what email address you folks are using to contact the company?
 
Thanks for the reply PrinceZordar.

I wonder if anyone that has purchased Parallels from a retail or non-Parallels website has received a key for the free upgrade?

Anyone?

Pap
 
Mac Write said:
Got mine this morning, but of course won't be on my Mac Pro until tomorrow or Friday. I am on my MDD DP 1.25GHZ at present.
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where did you originally purchase Parallels from?

Thanx
Pap
 
Horizontal said:
Well I received my free upgrade email today which is great, but unfortunately Parallels 3.0 does not support my version of Vista (Home Premium) so as it turns out it's useless :(

I wonder why they limited it to certain versions?
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I don;t get this - I have a full (not upgrade) version of Windows Home Premium which I'm running under Parallels 2.5. Right now. I'm not imagining things.

Or am I?
 
Got a copy at Xmas with upgrade protection (2nd one - long story) and was surprised at getting my link and key today in an email - All good. Was expecting some hassle from reading some of these posts. All downloaded and installed correctly - Very pleased.

Also supressing any negative thoughts I was expecting to have. All good work!! :D

Hope for the best - Prepare for the worst. Thanks Parallels.
 
No activation key yet either...

I also got my copy from Amazon in May and am frustrated with no response from support... I did get an email reply from Ben (from the blog), who said he'd forward my email to support, but that was Monday and still nothing...
 
My copy of Parallels along with my MacBook Pro was ordered from the UK Apple store by my company for me in mid-May. Needless to say, I was a bit miffed when upgrades for both the MacBook and Parallels came out this month!

This thread has sparked a glimmer of hope that things maybe aren't so bad after all.

Does anyone know if I am eligble for this free upgrade?
 
I bought 2 copies from Parallels (via Element5) on 4th of May and I've now received 1 v3 upgrade key but despite chasing support I still haven't received the other...

If support are currently overwhelmed then at least a comment acknowledging that there are delays would be nice.
 
I know this is a long shot but bought mine from the online store in january am i entitled to a free upgrade, have had the time limited offer emails but nothing else.
 
Matchstick said:
I bought 2 copies from Parallels (via Element5) on 4th of May and I've now received 1 v3 upgrade key but despite chasing support I still haven't received the other...

If support are currently overwhelmed then at least a comment acknowledging that there are delays would be nice.
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I bought two upgrades as well via Element5, and the email message with the keys contained two keys but they weren't exactly called out as such. At first glance I thought it was a single (very long) key.
 
ryanriley said:
I also got my copy from Amazon in May and am frustrated with no response from support.
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Same issue here. I sent an email to order-support, got the generic response saying my email was received but have not heard anything back. Ticket number: 164371
 
Two more days and still no response other than the automated email which is clearly not true when it states "Our support engineer will contact you within 3 business days." I'm re-sending the email to every email address I can find every day.
 
I got my upgrade key yesterday. In my case I bought it at the Apple store in Late May. I installed and registered it about June 1st. (I had to wait for the new Mac to be delivered.) I tried contacting them by e-mail when I didn't get a e-mail with the key.

Earler this week I downloaded an update to 2.5 (3212) and installed it. As soon as this version came up it informed me that I was eligible for the free up grade and wanted to know if I wanted to get it now. I said yes and a form opened up, I filled it out and it started the process. It asked that I print and fax the form along with a copy of the purchase reciept. I did this and got an e-mail the next day telling me that this was now in process.

Their Customer service followed on an earlier e-mail and moved things along for me.

In short I got the free upgrade and now have it running. So far no major problems. I upgraded two copies of Windows XP pro and one Windows server 2003. Everything seems to have gone smoothly. I did have to force an extra retart to get the tools install to complete, but so far nothing bad has happned.

Tomorow I'll set up a couple of linux systems and see how that works.
Sculler
 
I got mine too.

At first I was very frustrated. Parallels referred me to Element5 who referred me to Nova Developments who only deal with customers from US & Canada. Back to parallels.

Eventually it all came through, and now I'm a happy customer again!
 
How much longer are we supposed to wait? Emails to order-support resulted in no human response. I got that "buy me at a 20% discount for a limited time" email quick enough, but when it comes to the key for upgrade protection customers, they are taking their time...
 
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