High cpu usage due to bsdtar process

Discussion in 'General Questions' started by CarlB7, Oct 9, 2019.

  1. Maria@Parallels

    Maria@Parallels Parallels Team

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    7,470
    The latest version of Parallels Toolbox is 4.0.1.
    You can try it during the trial period and check the issue.
     
  2. RobertS64

    RobertS64 Bit Poster

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    why do I need to install ToolBox? I just have a license of Do Not Sleep and it says it's up to date. Please clarify exactly the steps I have to do to get rid of this nightmare and preferably without having to install software that I do not need.
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

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    Could you please provide us with your "Do not sleep" version number?
     
  4. RobertS64

    RobertS64 Bit Poster

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    8
    I already gave it to you... It's 1.6.0 (920) and it says it's up to date
     
  5. RobertS64

    RobertS64 Bit Poster

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    8
    Still updated to latest version of Parallels and the problem persists!!
     
  6. JoaoK

    JoaoK

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    1
    Months after this message, I notice the same problem. I just upgraded to Mac OS Catalina, I keep the system up-to-date, I upgraded to Parallels 16.0.1, and the same problem appears. Several bsdtar process draining battery and rising up the temperature, leading to the fan constantly working. If I quit Parallels tools and all the bsdtar process, the problem disappears during that session.
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

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    Hello, what is your Parallels Toolbox version?
     
  8. MuratT4

    MuratT4 Bit Poster

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    2
    hello, i started having the same issue with bsdtar last few weeks, didnt have time to do a websearch on the issue until today and found this thread, i have tried some of the recommended solution here (updated the toolbox to the latest just now 4.01) and collected tech data from it (350185952) i am using parallels desktop v15.1.4(47270). could you please help me as soon as possible, i need to use the parallels desktop for an old business application that only runs on windows, hence cannot uninstall all unfortunately. thanks a lot in advance

    murat
     

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  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
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    Hi Murat, when does the issue appear? After starting/quit Parallels Toolbox/Parallels Desktop for example?
    When you stop Parallels Toolbox does the bsdtar process eats 100% CPU?
    Looking forward to your reply.
     
  10. MuratT4

    MuratT4 Bit Poster

    Messages:
    2
    Hello Maria,
    it is quite intermittent, while parallels toolbox is running in the background bsdtar starts ramping up its CPU usage without any significant trigger. yesterday i took parallels toolbox out from start up and this morning so far i dont have an issue even when i have the parallels desktop running windows. just to test, i started the toolbox again. so far after about an hour of toolbox running along with the parallels desktop the CPU is still normal. as i said in the beginning it has been intermittent.

    thanks

    Murat
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,470
    Thank you for your reply Murat.
    Please let us know if the issue reoccurs once again.
     
  12. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,470
    Hello, we've received your reply:
    I don't know. I deleted Parallels toolbox at the MacOS side (i.e., outside
    Parallels sandbox) and the problem is fixed. I actually never used
    Parallels Tools, so I'm not missing it. Thank you, anyway.


    Please let us know if you have any additional questions.
     
  13. ArtemS1

    ArtemS1 Bit Poster

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    DavidM74 found a way to fix the problem:

    Hello, everyone. I have found a workaround for this problem. It is pretty simple, actually. Follow these steps:
    1. Quit the Parallels Toolbox app.
    2. Go to the /Users/_______/Library/Logs folder. (Underlined part of the path is your username).
    3. Then, scroll down to find the ParallelsToolbox folder.
    4. Open the ParallelsToolbox folder and delete all the files from it.
    5. Then, right click on the ParallelsToolbox folder and select Get Info.
    6. Change the permissions on the folder: set your user to Read Only and set Everyone to No Access.
    7. Restart the Parallels Toolbox app.
    Now, the app cannot create any files in there to run bsdtar on. All the commands fail silently. No more 100% processes after restarting or rebooting.

    Pretty sure, the parallels team will never issue a fix for that bug (I call it a bug, but looks like it is just a try to increase sales).
    Parallels force us to buy subscriptions? And lost a client. Hello, Fusion.
     
    SudarshanB likes this.
  14. GuyP4

    GuyP4 Bit Poster

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    2
    The BSDTAR problem has been plaguing me since upgrading to Catalina. I am using Parallels Toolbox version 2.0.4 (1219) / Parallels 15.1.5 (47309). Today I had seven BSDTAR processes running each using over 94% CPU. This is making my Mid-2014 Quad Core i7 MBP 15" work very hard and is surely going to kill the CPU eventually. I can manually kill the processes but that is not the a long term solution. I actually quite like Parallels Toolbox so do not wish to remove it. Please fix this bug. I will not even consider upgrading to the next version of Parallels until I have faith that fundamental bugs like this are being addressed.
     

    Attached Files:

  15. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,652
    You are using an older version of Parallels Toolbox which you have got with Parallels Desktop 13 on the newest version of macOS X which is causing the issue. You have to upgrade Parallels Toolbox to the latest version in which the issue is resolved. You are using Parallels Desktop 15 on Catalina as Parallels Desktop 13 is not compatible with Catalina similarly you have to upgrade Parallels Toolbox to the latest version.
     
  16. GuyP4

    GuyP4 Bit Poster

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    2
    Dear Ajith,
    Thank you for your quick reply. I can see now that my version of Toolbox is two versions out of date, although I must admit to not being unclear on the age of my version. I think that the way Toolbox has been bundled in different ways with previous versions of Desktop is the source of confusion. I have slightly reluctantly upgraded to the new versions of Desktop and Toolbox. I sincerely hope that the BSDTAR problem no longer persists!
    Best wishes,
    Guy
     
  17. totvos

    totvos Bit Poster

    Messages:
    34
    I would like to add my voice to this as, suddenly, I am having bsdtar CPU issues that exactly coincide with my running of Parallels Toolbox. I haven't run it in several years because it didn't really offer anything useful to me, but just on a whim decided to install it yesterday to see what was new. It went through several automatic updates as it bootstrapped itself to the latest version (according to release notes), and now I have a bsdtar process that is at 99% CPU and has consumed 21h17m of CPU since yesterday. I did not know Toolbox was the culprit, but Googling bsdtar CPU showed this thread as the number one hit.

    Into to the bin with that application!

    You won't lose a Parallels customer after this because // is too valuable for me and my work. But after what looks like months with this issue based on the comments in this thread, shame on Parallels for leaving such sloppy coding around and not fixing what is clearly a ton of evidence.
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,470
    Hello,
    Thank you for your feedback.
    bsdtar proccess issue has been resolved at 3.9 Parallels Toolbox version.
    If the issue reoccurs once again, could you please help us with the further issue investigation and collect the tech report once the issue reoccurs?
    Looking forward to your reply.
     
  19. totvos

    totvos Bit Poster

    Messages:
    34
    Parallels Toolbox auto-updated to 4.1.0 (3674), and the problem was still there. I won't be running it again, sorry.
     
  20. Maria@Parallels

    Maria@Parallels Parallels Team

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    Please check your private message
     

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