How can I deactivate my Parallels Desktop 10 license

Discussion in 'General Questions' started by AleksandrV, Apr 29, 2017.

  1. AleksandrV

    AleksandrV Bit Poster

    Messages:
    2
    I am trying to move parallels to a new computer. But when I enter activation code I got this error

    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

    How can I deactivate my Parallels Desktop 10 license on my old mac?

    Thanks
    Alex
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,835
    Hello AleksandrV,
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  3. AleksandrV

    AleksandrV Bit Poster

    Messages:
    2
    Thanks, it helped
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,835
    We are glad that we are able to assist you in resolving the issue. If you have any more questions, feel free to reach out.
     
  5. ShirleyT1

    ShirleyT1 Bit Poster

    Messages:
    2
    I have similar problem here. My MAC crushed, and I reinstalled it use backup, Parallels asks activation, but when I entered the activation key, got this error
    Your product activation key reached its activation limit and cannot be used to activate Parallels desktop, Please use a valid key or contact the Parallels team for assistance.
    This activation key was on this computer before computer crushed, would you please help me for this.
    Thanks,
    Shirley
     
  6. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    361
    Hello Shirley, we have reset Parallels Desktop license key. Please activate it once again and keep us posted.
     
  7. ShirleyT1

    ShirleyT1 Bit Poster

    Messages:
    2
    It is working, thanks
     
    EllisR likes this.
  8. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,140
    That's great! Feel free to reach out anytime. We are here to help!
     
  9. MohamadA

    MohamadA Bit Poster

    Messages:
    1
    Same problem here for Parallels Desktop 9 for mac, My PC is dead and got a new one, upon Time machine restore i had the same message, there is no way I can deactivate the old one as there is no PC!!
     
  10. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,140
    Hi @MohamadA, we have reset Parallels Desktop license key. Please activate it once again and keep us posted.
     
  11. donmck

    donmck Bit Poster

    Messages:
    1
    I have exactly the same problem. I migrated my software from my 2009 iMac to my new iMac and now I get the above message about maximum number of activations.
     
  12. GailS

    GailS Bit Poster

    Messages:
    2
    I am trying to move parallels to a new computer. But when I enter activation code I got this error

    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

    How can I deactivate my Parallels Desktop 10 license on my old mac?

    Thanks
     
  13. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,835
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  14. GailS

    GailS Bit Poster

    Messages:
    2
    Thanks that did the trick!!!
     
  15. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,835
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  16. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,835
    Glad to hear that! Feel free to reach us anytime for support.
     
  17. MattB7

    MattB7 Bit Poster

    Messages:
    2
    I'm having the same issue. Got a new Mac, restored from old Mac and now it won't let me activate. I already wiped the old Mac before I discovered this.

    Resetting the activation key will work fine for me.
     
  18. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,835
    We have made changes to the activation key. Try activating again and check.
     
  19. MattB7

    MattB7 Bit Poster

    Messages:
    2
    perfect, it worked. thanks.
     
  20. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,007
    Glad to know that. You're welcome. Please get back to us for any further queries.
     

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