How can I deactivate my Parallels Desktop 10 license

Discussion in 'General Questions' started by AleksandrV, Apr 29, 2017.

  1. JonathanP15

    JonathanP15 Bit Poster

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    Hello. I am trying to migrate from my old MacBook Pro to my new MacBook Pro. I have Parallels Desktop 10. I am getting the message that my activation limit has been reached. Can you reset my license? Thank you.
     
  2. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have sent a private message. Kindly help us with your Parallels Desktop license key over there.
     
  3. JonathanP15

    JonathanP15 Bit Poster

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    Hello - I responded to the private message as requested.
     
  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

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    1,148
    Hello, please try to activate your license key now.
     
  5. JonathanP15

    JonathanP15 Bit Poster

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    8
    Thank you. I appreciate it.
    I have tried activating the license and I am still getting the same message. Is there something else that I need to do?
     
  6. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, can you help us with the screenshot of the error.
     
  7. JonathanP15

    JonathanP15 Bit Poster

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    8
    I have posted a reply in the private messages with a screenshot of the dialog box and error message.
     
  8. JonathanP15

    JonathanP15 Bit Poster

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    8
    Hello. Any updates?
     
  9. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, please try once more and let us know.
     
  10. JonathanP15

    JonathanP15 Bit Poster

    Messages:
    8
    Hi. I tried the activation key. Still unable to activate my Parallels.
     
  11. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

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    1,148
    Hello, which Mac OS you are running?
     
  12. JonathanP15

    JonathanP15 Bit Poster

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    8
    Hello. Thank you for the response.
    1) I erased the drive and did a fresh install of the operating system
    Hello. I am guessing that you have reset the activation key again. I'm still getting the same results.
    I had cloned the drive using SuperDuper. Should I start fresh and then install?
    Everything is the same as on my old MacBook Pro - it's cloned. I am upgrading from a 2008 Intel to a 2015 Intel.
     
  13. JonathanP15

    JonathanP15 Bit Poster

    Messages:
    8
    So, I erased the drive and started fresh reinstalling the OS and reinstalling Parallels Desktop 10. I was then able to activate Parallels. Seems that cloning the drive to a newer computer disagrees with the activation process.
    To answer your question, I am running Catalina OS 10.15. Parallels 10 hasn't had any issues with it in my previous MacBook Pro and other than the issue with activation I haven't had anything unusual happen.
    Installing the Parallels Tools helped get the sound working properly. I adjusted the memory and storage allocation to give Windows 7 & XP more resources.
    I've had to reinstall the Windows operating systems and activate all of them as well as reinstall software and transfer files but I'm back to where I was when I was running the older MacBook Pro.
    Thanks for resetting my activation key. I will wipe the drive on the old MacBook once I have everything transferred over.
     
  14. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, good to know your issue got fixed. Please reach us back for any further queries.
     

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