how to deactivate my Parallel Desktop license key and transfer to my new Mac

Hello,
Plan to migrate to another Mac, please help deactivate Parallels 18 permanent subscription (ref. 399207546).

 

Parallels seems to be very selective in the messages they respond to...therefore let me restate my problem from a few days ago:

To be clear, the machine with the primary key is not available anymore. When I tried to activate my copy of Parallels testing both keys, Parallels allowed me to use the second key (which was actively used on another machine) but not the primary key from the dead machine.
I am asking Parallels to please de-activate both keys so we can re-assign them.

 

Same here I already tried all possibilities given before but my license still exceeded.

 

Hi there, Help me if you get that solution.

 

I would also like to remind Parallels that I am eligible for email, chat, and phone support as a customer with an active license to Parallels Desktop:

But those options are not given to me when I go through the support chain while trying to open a ticket.

 

still waiting for support....

 

I did not receive a response from parallels but they did something to my keys and both of us can now work again. Thank you for the action...boo on you for the non-reaction.
Also, this post is meant as encouragement for other users who have not received a response from Parallels. Keep checking, someone at Parallels might just have fixed your problem without telling you.

 

Could you please deactivate the license on my old Mac? Migration is not available (ref. 399207546).