how to deactivate my Parallel Desktop license key and transfer to my new Mac

Discussion in 'Installation and Configuration' started by FabCafeT, Jan 17, 2017.

  1. Jellyv

    Jellyv Bit Poster

    Messages:
    2
    by the way is it required to instal de old version PD 10 before upgrading PD 16. If not. this may be the solution for my earlier problem (not able to sign out)
     
  2. PaulJ14

    PaulJ14 Bit Poster

    Messages:
    2
    2020 Macbook Pro, just upgraded to Catalina. Parallels v14, Permanent license. My old laptop ran Parallels ok. Now on the new machine Parallels will start up but in a 14 day trial mode. I no longer need it on the old machine. What do I need to do to Parallels on the old machine, what do I have to do to Parallels to get it to run normally (not in trial mode) on the new machine.
     
  3. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    There is no need to install Parallels Desktop 10 for installing Parallels Desktop 16 upgrade. You can install Parallels Desktop 16 and activate it with an upgrade key.
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    You have to uninstall Parallels Desktop 14 from the old Mac and use the key to activate the same version on the new Mac.
     
  5. Codeit

    Codeit Bit Poster

    Messages:
    3
    Hi
    I need to register my new mac machine, but I doesn't work.
    when I try to register, error message says license is limited.
    I can't sign out in my old computer, because it's broken.
    could you deactivate my old one, and help me to register my new one?
     
  6. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we've reset your license key, please check the issue and let us know the results.
     
  7. IanR8

    IanR8 Bit Poster

    Messages:
    1
    Hi,

    I am having a very difficult time moving my Parallels copy to a new machine. I receive an error that it can't be used to license new computers, even though I have a permanent license. I no longer have the computer that I was using before, and the KB article that is supposed to provide instructions does not work (KB 123956). Could someone please deactivate my licenses so that I can use it on a new computer?

    Thank you,
    Ian
     
  8. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have reset your Parallels Desktop 14 key. Try to activate it and let us know the results.
     
  9. AlonS

    AlonS Bit Poster

    Messages:
    4
    I have the same issue. It used to de-register the previous computer automatically, now it just tells me that it can't do it.
    Why make your user's life so hard? You moved from an automatic process to one the forces your users to contact you and for you to do manual work.
    It does not make any sense :(

    I no longer have access to the other machine. I am paying a yearly subscription. Please make it easier for individuals to use your product. The automatic process made sure that we cannot use the software on more than one machine anyway. Why remove it?
     
  10. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, we've reset your key, please check the issue
     
  11. Isabellel1

    Isabellel1 Bit Poster

    Messages:
    1
    Hi please help me, i just subscribed a 1 year subscription and now it says to confirm it with a key from the previous version so i checked in on my account but cant find it !!!!!!!!
     
  12. DanielT34

    DanielT34 Bit Poster

    Messages:
    1
    I just switched from my old mac to the new one. It automatically logged me out of my parallels on my old computer but when i login on my new mac it says the license has reached its limit. I need help ASAP!
     
  13. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,060
    Hello, we have sent you a private message. Please help us with your purchased reference number or the license key over there.
     
  14. konstantin15

    konstantin15 Bit Poster

    Messages:
    1
    Dear Staff, I had to switch my ssd to another iMac to continue working. Parallels now refuses to sign in due to "internet problems". I can neither log out or use the 14 days test period and I desperately need my PC programs today. Please let me know how to fix this problem.
    [​IMG]
     
  15. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,060
    Hello, which Mac OS you are running?
     

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