I Can't activate Parallels (19) key because I don't have previous version (18) key

Discussion in 'Licensing and Activation' started by HaikalB, Sep 23, 2023.

  1. HaikalB

    HaikalB Bit poster

    Messages:
    2
    I just purchased an upgrade version from 18 to 19.
    But it won't activate because I don't have a previous license (previously I used a trial version)
    so what should I do?
     
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    277
    Hello @HaikalB,
    Please be informed that in order to activate Parallels Desktop for Mac Upgrade license you must have a Parallels Desktop legacy permanent license to act like the previous version key while activation.
    If you don't have any Parallels Desktop legacy permanent license, please provide us with the payment reference number, so that we can initiate the refund for your Parallels Desktop for Mac Upgrade license, so that you can purchase Parallels Desktop full license.
    Thanks.
     
  3. HaikalB

    HaikalB Bit poster

    Messages:
    2
    I don't have any legacy permanent license.
    reference number: 419889272
    Invoice date: 2023/09/23
    Invoice number: AKD-736106530119
     
  4. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    277
    Hello,
    Thank you for your reply.
    We have initiated a refund.
    Regards,
     
  5. SinanS3

    SinanS3 Bit poster

    Messages:
    1
    Hey Parallels,
    I just purchased an upgrade version. I do not have a full license . i would like to initiate a refund
    Reference Number: 462173849
    Invoice date: 05/10/2024
    I
     
  6. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    520
    Hello,

    Thank you for your feedback.

    We can see that the order has been refunded.

    Thanks
     
  7. RiccardoD1

    RiccardoD1 Bit poster

    Messages:
    1
    Hey Parallels,
    I just purchased an upgrade version. I do not have a full license. I would like to initiate a refund. I appreciate any help you can provide.
    Reference number: ‭465711896‬
    Invoice number: AKD-736111461915
    Invoice date: 27 mag 2024
     
  8. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    520
    Hello,
    Thank you for reaching out.
    As per your request, the refund for the Parallels Desktop for Mac Upgrade has been initiated for order. Funds will be credited back within 5-7 business days.

    License key Parallels Desktop for Mac Upgrade will be deactivated shortly.

    To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.

    Thank you and have a nice week!
     
  9. AleksiK1

    AleksiK1

    Messages:
    1
    Hi,

    Unfortunately I did the same mistake as previous person. Please refund me for my purchase, and I will order the right subscription.

    Reference number:‭ 471838669
    Invoice number: AKD-736112120438
    Invoice date: Jul 3, 2024

    Thank you.
     
  10. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    520
    Hello AleksiK1,
    Thank you for reaching out.
    As per your request, the refund for the Parallels Desktop for Mac Upgrade has been initiated for order. Funds will be credited back within 5-7 business days.

    License key Parallels Desktop for Mac Upgrade will be deactivated shortly.

    To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.

    Thank you and have a nice week!
     
  11. KaanU1

    KaanU1

    Messages:
    1
    Hi,
    Unfortunately I did the same mistake as previous person. Please refund me for my purchase.

    Reference number:472156068
    Invoice number: AKD-736112157419
    Invoice date: 5 Tem 2024

    Thank you.
     
  12. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    143
    Hello @KaanU1 ,
    Thank you for your feedback.
    As per your request, the refund for the Parallels Desktop for Mac Upgrade has been initiated for the order 472156068.
    Funds will be credited back within 5-7 business days.
    License key Parallels Desktop for Mac Upgrade will be deactivated shortly.
    To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.
    Have a nice week!
     
  13. JulioC18

    JulioC18 Bit poster

    Messages:
    1
    Hi,
    unfortunately I made the same mistake as the previous person. Please refund my purchase and which version I have to purchase to get the activation to work after the trial period.

    Reference number: 470902871
    Invoice number: AKD-736112017656
    Invoice date: June 27th, 2024
     
  14. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    143
    Hello @JulioC18
    Thank you for your feedback.
    As per your request, the refund for the Parallels Desktop for Mac Pro Upgrade has been initiated for the order 470902871.
    Funds will be credited back within 5-7 business days.
    License key Parallels Desktop for Mac Upgrade will be deactivated shortly.
    To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.
    Thank you!
     
  15. KirillS10

    KirillS10 Bit poster

    Messages:
    1

    Hi! I have the same problem. For the first time I try to use a trial version and after that I buy a license, but I haven't any previous versions key and I can't activate my license.
    Please initiate a refund:

    Reference number: 473662494
    Invoice date: July 15, 2024
    Invoice number: AKD-736112312378
     
  16. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    277
    Hello @KirillS10
    We have initiated a refund as requested.
    To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.
    Thank you!
     
  17. txsnju

    txsnju

    Messages:
    1
    Hi! I have the same problem as well. For the first time I try to use a trial version and after that I buy a license, but I haven't any previous versions key and I can't activate my license.
    Please initiate a refund:

    Reference number: 438276703

    Invoice date: July 16, 2024
    Invoice number: AKD-736112335889
     
  18. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    143
    Hello @txsnju
    Thank you for your feedback.
    As per your request, the refund for the Parallels Desktop for Mac Pro Upgrade has been initiated for the order 438276703.
    Funds will be credited back within 5-7 business days.
    License key Parallels Desktop for Mac Upgrade will be deactivated shortly.
    To purchase a full license, please go to the link https://www.parallels.com/products/desktop/buy/?full and select the Edition you need.
    Thank you!
     

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