I Can't activate Parallels (19) key because I don't have previous version (18) key

Discussion in 'Licensing and Activation' started by HaikalB, Sep 23, 2023.

  1. HaikalB

    HaikalB Bit poster

    Messages:
    3
    I just purchased an upgrade version from 18 to 19.
    But it won't activate because I don't have a previous license (previously I used a trial version)
    so what should I do?
     
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    297
    Hello @HaikalB,
    Please be informed that in order to activate Parallels Desktop for Mac Upgrade license you must have a Parallels Desktop legacy permanent license to act like the previous version key while activation.
    If you don't have any Parallels Desktop legacy permanent license, please provide us with the payment reference number, so that we can initiate the refund for your Parallels Desktop for Mac Upgrade license, so that you can purchase Parallels Desktop full license.
    Thanks.
     
  3. HaikalB

    HaikalB Bit poster

    Messages:
    3
    I don't have any legacy permanent license.
    reference number: 419889272
    Invoice date: 2023/09/23
    Invoice number: AKD-736106530119
     
  4. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    297
    Hello,
    Thank you for your reply.
    We have initiated a refund.
    Regards,
     

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