I can't activate Parallels Desktop

Hello, you can use your key for the corresponding version. So you can activate Parallels Desktop 16 with the 16 version license key.
Please let us know if you have any additional questions.

 

Hiya, same issue here with PD14. Could you also reset my key as well and let me know, when I can try to activate again? Looking forward hearing from you asap. Thanks much in advance.

 

Hello, we've reset your key, please check the issue

 

I have tried everything to activate my pD16 with my two keys. I had some hardware problems with my Macs and was unable to deactivate licenses. Can you reset my licenses. I will renew my subscription if we can reset the licenses.

 

Hi, we did some changes, please try again and let us know the results.

 

same issue occured.

Uninstalled PD on old mac, and reinstalled with my activation key in new mac.

There's no activation selection popup described in this document (https://kb.parallels.com/123461).

Would you please reset my license?

 

Hi, i'm having the same issue in PD16, could you please take a look? Thanks in advance!

 

Done, please check the issue.

 

Same problema. Please, reset my key

 

Hello,
your license key has been reset, please check the issue.

 

I have the same issue with PD15.

 

Hello,
we've checked your account and unfortunately didn't find any key associated with phy.ali.sh1***@gmail.com
Could you provide us with your Parallels Account email address please?

 

Thank you so much for your reply. I was given the activation key by my former supervisor. I activated PD15 on my MacBook Pro 13 inch and after I moved the hard disk to a bigger MacBook pro 15 inch the message appears that I can not activate and I have to deactivate PD15 from my previous MacBook Pro. That is already done before removing my hard disk. Any chance to check by using the activation key and not the email address? I value your help. Thank you!

 

We are unable to find the key with your registered email address. If you could provide the first 6 digits of the key, we can locate it and reset it.

 

Thank you so much for the quick reply.

JETNKJ

 

JETNKJ
Thank you

 

Hey,
sorry I cannot see any message from you in my inbox. Do you still have an issue?

 

Yes, still can not activate PD15. the first 6 characters from my activation code is JETNKJ. Please help!

 

Same problem. I can not activate it. Please, reset my key

 

Hi, unfortunately there is no license key associated with your Parallels Account: phy.ali.sh**85@gmail.com
Could you send us your full license key via the private message please?