Install fail on M1 running Monterey

Discussion in 'Installation and Configuration' started by MichaelG62, Nov 9, 2021.

  1. MichaelG62

    MichaelG62 Bit Poster

    Messages:
    4
    I can't get the latest version of the Parallels app to install on a new M1 mini running latest Monterey. I have the installer downloaded but it will not complete the install. A knowledge base posting says if this occurs, download again and try again. Been there done the quite a few times now. The kb article says if this fails, contact support. When I tried that a recording came on every five minutes saying all engineers are busy, call back. After the sixth message, I was disconnected. Alt method suggested was email, and now three full days and not a peep except the auto-response with a ticket number.

    This is not a trial, I have paid for it and registered it.

    Is there any special trick to install Parallels in an M1 w Monterey? It installed on my laptop with Big Sur just fine, but the very existence of that specious kb has me thinking there is a problem.
     
  2. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    236
  3. MichaelG62

    MichaelG62 Bit Poster

    Messages:
    4
    While I appreciate the suggestion, this is exactly what I have been doing repeatedly since buying the app, as stated above. But just now I did it again per your request and achieved the same outcome as described in the KB... process just hangs.
     
  4. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    236
    Hello @MichaelG62 , Please generate a Technical Report ID following the instructions from this Knowledge base article and provide us the 9 digit technical report ID here for further investigation. http://kb.parallels.com/9058 . Thanks, Parallels Team.
     
  5. MichaelG62

    MichaelG62 Bit Poster

    Messages:
    4
    Looking at the KB it appears that such a report can be generated within the Parallels app, but my problem is that said app cannot be installed, therefore I cannot generate the report requested.
     
  6. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    415
    Hello, if you have any VPN or anti virus please disable that, and try to install Parallels Desktop then. Thanks, Parallels Team.
     

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