Is there a way to reset the activation count parallels toolbox

Discussion in 'Parallels Toolbox for Mac' started by MarkH20, Apr 20, 2017.

  1. Ajith1

    Ajith1 Parallels Support

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    2,719
    We have made changes to the activation key. Try activating again and let us know if the issue persists.
     
  2. Ajith1

    Ajith1 Parallels Support

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    2,719
    Glad to hear that the issue was resolved. Feel free to reach us anytime for support.
     
  3. Pavel6

    Pavel6 Bit Poster

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    2
    ΠΆ
    Now it works!) Thank you so much!)
     
  4. Arun@Parallels

    Arun@Parallels Parallels Support

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    1,359
    Hi @Pavel6 , we are glad that your issue is resolved. Please reach us anytime for further assistance.
     
  5. Dmitry@Parallels

    Dmitry@Parallels Staff Member

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    651
    Hi Pavel, I've reset the activation count for your key. Please note that you might need to re-activate Parallels Desktop too.
     
  6. JIM SYLVESTER

    JIM SYLVESTER Bit Poster

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    3
    Same problem here...I evidently did not properly deactivate toolbox on old Macs that I no longer have as I too am getting this message when I try to activate toolbox in Mac and Windows with my current annual license.
     

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  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have done necessary changes, try to reactivate again and update us if issues persist.
     
  8. ChristopherR8

    ChristopherR8 Bit Poster

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    1
    I am having this issue as well after I got my Mac back from a repair. this is the fourth repair I have had but I have had the same computer the whole time. Parallels toolbox is telling me that it has exceeded the limit though.
     
  9. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

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    450
    Hello ChristopherR8, we have made few changes in the key settings, please reactivate with the same license key and keep us posted the results. Thanks!
    .
     
  10. FidelV

    FidelV Bit Poster

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    2
    some months ago my hdd went dead, I had a backup and could restore most of my files and programs from it, but not Parallels Desktop, as I tried to use it, it ask me to active with my serial number, but as I write it refused to work due to the fact that Parallels thinks it is a different computer, which it is not, it just have a new SSD hard drive, so maybe you could guide me to reset the user count, as I need to use it on the same Mac, thanks in advance for your kindly attention.

    fidelv
     
  11. Alfena@Parallels

    Alfena@Parallels Kilo Poster

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    445
    Hello @FidelV ,
    We have made changes to the activation key . Please quit Parallels Desktop. Then, open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.
    Thanks
     
  12. FidelV

    FidelV Bit Poster

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    2
    Thanks a lot for your kindly attention Alfena , I'm just reinstalling my virtual Machine, Parallels accepted my Mac again :)
     
  13. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @FidelV, you're welcome! Feel free to reach out anytime. We are here to help! Thanks!
     
  14. PaulP10

    PaulP10 Bit Poster

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    2
    Same kind of issue, but for Parallels Desktop 8, where I am being told it has been activated too many times. Same computer running Snow Leopard in a stable (unchangeable environment), but the damn Radeon video chips keep dying, so I'm on my 5th motherboard. Can't continue my research without this setup. How can I get the activations reset?
     
  15. Arun@Parallels

    Arun@Parallels Parallels Support

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    1,359
    Hi @PaulP10 , we have made the changes. Please try to activate now .
     
  16. PaulP10

    PaulP10 Bit Poster

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    2
    Thanks Arun. My Desktop 8 is now working again. Sorry for posting in the wrong forum, I thought I had clicked on the Desktop forum button, but happy with the outcome anyway.
     
  17. Alfena@Parallels

    Alfena@Parallels Kilo Poster

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    445
    Hello @PaulP10 , glad to know it is working.
    Thanks
     
  18. BjarneS

    BjarneS Bit Poster

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    2
    New Mac and got this.:
    The license has been used to activate Parallels Toolbox on 3 different Macs. To activate Parallels Toolbox on this Mac, you must purchase an additional license.

    I don't use the old one anymore and need to move the license to the new one. Parallels are working fine with the license key.
     
  19. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,359
    Hi @BjarneS , we have made the necessary changes from our end. Please try to activate now and let us know if that works.
     
  20. BjarneS

    BjarneS Bit Poster

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    2
    It worked. Thx
     

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