License Key attached to different account, cannot activate purchased key?

Discussion in 'General Questions' started by Kevin14, May 31, 2017.

  1. touchat

    touchat Bit Poster

    Messages:
    4
    i have mac i didnt fint it
     
    Last edited: May 7, 2019
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hi, we need more info about your key and email address. Please check your pm and reply.
     
  3. callumB

    callumB Bit Poster

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    1
    I have the same issue. I stupidly created an account with a junk email address and locked it to that! I have no idea why did it (I think I was stick of making another account for something and forgot I had one already!) Could someone help me move to my proper account? :)
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hi, could you please provide us with your license key and correct email? Please send it via private message or reply on mine
     
  5. Alistair

    Alistair

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    1
    Hi. I think I am experiencing the same problem as other users. After signing out of the parallels on my old machine, I was unable to log back in on my new device and tried reusing the license with what I thought was the same email account, however, it did not work. Could I please have some assistance?
     
  6. FleurD

    FleurD Bit Poster

    Messages:
    1
    i'm getting the same error, that my activation key is registered to a different account, not the one the email purchase receipt was sent to, the one i am logged into as i post this. please help.
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hi, we've reset your Parallels Desktop 14 license, please check the issue.
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hey, please provide us with your key and correct email address.
     
  9. KeithM8

    KeithM8

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    1
    Hello I have the same issue - won't sign in on new max
     
  10. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,099
    We can only find a Parallels Desktop 9 key registered with this account. If you have any different email, reply to our private message.
     
  11. MairinS

    MairinS Bit Poster

    Messages:
    4
    Hello! I have the same issue please help
     
  12. MairinS

    MairinS Bit Poster

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    4
    Cleverbridge no: 144819954
     
  13. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Would you like to reset key which has been associated with your purchase order?
     
  14. MairinS

    MairinS Bit Poster

    Messages:
    4
    Yes Please I need to use it on another computer
     
  15. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hi, we've reset your key, please check the issue.
     
  16. MairinS

    MairinS Bit Poster

    Messages:
    4
    Hello, still saying that the key number is associated in another account. Can you please assist because the email I used is been the same one since I use Paralells.. thank you
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Ok, please share your new email, where you would like to transfer your key. Please send it via the private message.
     
    Patrickv5 likes this.
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    We've recieved your email address and moved your key to it, please check and let us know if you have any additional questions.
     
  19. Patrickv5

    Patrickv5 Bit Poster

    Messages:
    1
    I'm having the same problem. Can you please assist? I can send you the info via PM if you send me a message? Thanks!
     

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