License Key attached to different account, cannot activate purchased key?

Discussion in 'General Questions' started by Kevin14, May 31, 2017.

  1. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,843
    Got your reply and glad to know that the issue has been resolved.
    Please let us know if you have any additional questions.
     
  2. freet1

    freet1 Bit Poster

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    1
    still saying that the key number is associated in another account. Can you please assist because the email I used is been the same one since I use Paralells.. thank you
     
    Last edited by a moderator: Apr 12, 2020
  3. Maria@Parallels

    Maria@Parallels Parallels Team

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    7,843
    Hi, please reply on my private message. I need your key and new email address. Thank in advance.
     
  4. MaximK5

    MaximK5

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    Hi. Im struggling with same problem. I have Parallels 13 license that I need to use with my another laptop (Mac Air). Following instructions from FAQ I signed out on my current Mac Pro and after I sign in and enter license key on my second laptop I keep getting message:
    Unable to perform operation. The license key is associated with another Parallels account. Please sign in using this account and try again
    Can you do something with it? This license perfectly works on my current laptop only, I can log in/out and it always picks up key. whenever I try same on my second laptop message above keep popping up....
     
  5. MaximK5

    MaximK5

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    ok. I fixed it. nvm.
     
    Maria@Parallels likes this.
  6. EricF6

    EricF6 Bit Poster

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    3
    Hi, I have the same issue and need my key reset it seems. Happy to PM my details. Thank you in advance.
     
  7. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    2,687
    We have reset your Parallels Desktop 12 activation key. You can use it again.
     
  8. EricF6

    EricF6 Bit Poster

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    3
    Thanks for the help. Still having the same issue after trying to activate and getting the message:
    Unable to perform the operation - This license key is associated with another Parallels account. Please sign in using this account and try again.
    I can PM you my email and license number if you need it.
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,843
    Hi, please send me your key and email address via the PM.
    (Just please reply on my PM to you)
     
  10. EricF6

    EricF6 Bit Poster

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    Got it working! You people rock! Many thanks!
     
    Maria@Parallels likes this.
  11. Amans1

    Amans1

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    Thanks for sharing such beautiful information.
     
  12. NickM9

    NickM9 Bit Poster

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    3
    Hi, I'm having the same issue with my version 15 license key while trying to migrate my VM to a different machine. The version 15 license does not show up in my Account > Dashboard only lists my version 12 and earlier licenses.
     
  13. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,843
    Hi, we've just made some changes, please check the issue.
     
  14. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,843
    Hello, do you have the same issue?
     
  15. NickM9

    NickM9 Bit Poster

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    3
    Still not able to activate an installation or to see the license in My Account
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,843
    Please reply us back via the private message. We need you license key for the further investigation but we cannot share your license in public.
     
  17. NickM9

    NickM9 Bit Poster

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    3
    Hi Maria,
    Has there been any update on the info I sent via private message?
    Thank you,
    Nick
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,843
    Replied you back. (please sorry for the delay in response)
     
  19. Troy6

    Troy6 Bit Poster

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    3
    Hi, I am having the same issue with my Version 15 download. It is not showing up under my dashboard either.
     
  20. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,843
    Hello, could you please provide us wit a bit more information about the issue via the private message?
     

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