License Key attached to different account, cannot activate purchased key?

Discussion in 'General Questions' started by Kevin14, May 31, 2017.

  1. SarahM7

    SarahM7 Bit Poster

    Messages:
    3
    Hello, I'm having the same issue. My old computer crashed, so I bought a new one - and now I'm getting the "this license key is already registered in a different account." warning. Will someone please help me with this?
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,687
    We can see that you have registered the key with a different account "sar***tad@roswellglobal.com". Use the correct email address for the activation.
     
  3. SarahM7

    SarahM7 Bit Poster

    Messages:
    3
    Unfortunately, that email doesn't exist. Is there any way to transfer to a different email?
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,687
    We have transferred the subscription to the current account after verifying the purchase details.
     
    Maria@Parallels likes this.
  5. SarahM7

    SarahM7 Bit Poster

    Messages:
    3
    Thank you very much!
     
    Maria@Parallels likes this.
  6. JasonW19

    JasonW19 Bit Poster

    Messages:
    2
    I'm experiencing the same issue: Activation ket is linked to another account. However, the invoice was sent to the correct email, so I'm not sure where the issue is. Please advise how I can submit my key and email to get this resolved. Thanks.
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,843
    Hi, could you provide us with your license key and email address where you would like to move it.
    Please reply us back via the private message.
     
  8. JangHyukL

    JangHyukL Bit Poster

    Messages:
    1
    I have the same ploblem..
    `This license key is already registered in a different account.`

    I have purchased via reseller, and I changed my laptop, when I typed my license key, this message was show.
    Please help.
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,843
    Hi, could you share with us your license key and the purchase order via the private message please?
     
  10. JosM

    JosM Bit Poster

    Messages:
    1
    Hi,

    I have the same problem as mentioned above, and I would like to change the e-mail adres of the account coupled to my license key. I cannot find how to send a private message on this forum, but I would be happy to share the details. Could you help me?

    Thanks.
     
  11. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,843
    Hi, please provide us with your license key and Parallels Account email address via the private message.
     
  12. Aleksandr41

    Aleksandr41 Bit Poster

    Messages:
    1
    So. The same for me lost (i have to reset os on default settings) my older mac. Got a new one and can't activate my key again :(
    Last time when i broken my mac i am easily deactivated key automatically when activate on one new.
     
  13. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,687
    We have reset the activation key. Try to activate now and let us know the results.
     
  14. TimL17

    TimL17

    Messages:
    1
    I appear to be having a similar issue.
    I have only one parallels account, but I receive the following message "This license key is already registered in a different account."
    My account email and the invoice email are different. I have tried logging in using my invoice email and asked for a password help, but nothing happens, so not really sure what to do. My parallels has renewed though!
     
  15. DenisA4

    DenisA4

    Messages:
    1
    Hello, same problem, I can't activate Parallels Desktop 16 key on my new MacBook Pro M1. It says "Unable to perform this operation. This license key is asssociated with another Parallels account. Please sign in using this account and try again." I tried the help on Messenger, twice, no reply.
    Can you please help! Thanks!
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,843
    Hello,
    could you provide us with your license key via the private message please?
     
  17. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,843
    Hello, could you provide us with your license key and your email address please?
     

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