Maximum number of activations

Discussion in 'Account and Subscription Management' started by SinclairC, Dec 30, 2018.

  1. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hello IanL6. Please quit Parallels Desktop now, launch it again and re-attempt the activation.
     
  2. JohnP35

    JohnP35 Bit Poster

    Messages:
    2
    Having damaged my old Macbook, I've just bought a new one and migrated all my programmes and files across to it, however I now cannot activate Parallels as I keep getting the message "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
    Can someone help, please?
     
  3. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi JohnP35. Please quit Parallels Desktop on the new Mac now. Then, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command <><> prlsrvctl activate-license-online <><> inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.
     
  4. JohnP35

    JohnP35 Bit Poster

    Messages:
    2
    Excellent! Many thanks for your help.
     
  5. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Welcome! Please reach out again for any further queries.
     
  6. ScottB24

    ScottB24 Bit Poster

    Messages:
    6
    I made the mistake of installing Parallels 9 on Mac OS High Sierra. It installed but I had complications after reboot and ended up restoring my laptop from an older backup. I'm now trying to install Parallels on a supported OS (10.6) but now it's saying that I've reached the maximum number of activation.

    How do I reset my activations?
     
  7. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi ScottB24. Please provide the license key in question.
     
  8. ScottB24

    ScottB24 Bit Poster

    Messages:
    6
    HPEVXX-XXXXXX-XXXXXX-XXXXXX-GZJQA
     
  9. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Missing a digit in the last part. Please re-check and send again.
     
  10. ScottB24

    ScottB24 Bit Poster

    Messages:
    6
    HPEVN8-XXXXXX-XXXXXX-XXXXXX-XXXXXX
     
  11. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Very good. Please quit Parallels Desktop now, launch it again and re-attempt the activation.
     
  12. ScottB24

    ScottB24 Bit Poster

    Messages:
    6
    Great. Thank you. It's activated. Why can't I register my copy of Parallels on the website?
     
  13. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    If this is about your Parallels 9 license, then the issue is probably caused by your license registered with a different Parallels account (mb****y@gr********tribune.com).
     
  14. ScottB24

    ScottB24 Bit Poster

    Messages:
    6
    How can I change this to my name? This was purchased on eBay. I can send pictures of the box, disk, and receipt. I am the new owner.

    Thank you so much for your help.

    Scott
     
  15. ScottB24

    ScottB24 Bit Poster

    Messages:
    6
    mb****y@gr********tribune.com wishes to transfer this license to my account. What do we need to do?
     
    Last edited by a moderator: Jan 15, 2019
  16. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Kindly check our private message.
     
  17. MatthewH7

    MatthewH7 Bit Poster

    Messages:
    1
    Hi,

    I have a similar issue - I had purchased Parallels Desktop 11 sometime ago, and activated this on a macbook pro that I have now sold. Can you reset my Parallels 11 activation key so I can re-activate it again. I tried with my key for version 10, but had the same issue.

    Matt
     
    Last edited: Feb 22, 2019
  18. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,036
    You can remove the email address from your post. We have reset the activation key.
     
  19. prasannar

    prasannar Bit Poster

    Messages:
    4
    You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.
    I have the same problem. as of now dont have any active installations for both my licenses. Please reset the counter.

    Thanks
    PR
     
  20. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,891
    Done, please check.
     

Share This Page