Need to transfer Parallels license to new Mac

Discussion in 'Installation and Configuration' started by GenevieveC, Aug 2, 2018.

  1. GenevieveC

    GenevieveC Bit Poster

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    I've wiped my old machine which had my Parallels license. When I try to acticate the license on the new machine, I get the following message:
    "Your product license has reached the activation limit."
     
  2. AJ@Parallels

    AJ@Parallels Staff Member

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    752
    Hello GenevieveC, Please check our private conversation.
     
  3. GabrielH1

    GabrielH1 Bit Poster

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    I, likewise am facing the same problem. Migrated from my old iMac to a new MacBook Pro, and get the following error when trying to activate (note, I did deactivate the license on the old machine, too). "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
     
  4. AJ@Parallels

    AJ@Parallels Staff Member

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    752
    Hello GabrielH1, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  5. GabrielH1

    GabrielH1 Bit Poster

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    Thanks, that worked!
     
  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    2,568
    We are glad to hear that. Feel free to reach out to us anytime for support.
     
  7. CharlesK5

    CharlesK5 Bit Poster

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    I also need to transfer my parallels 10 license to a new Mac. It says I have reached the max number of activations.
     
  8. BillyO

    BillyO

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    Same issue here with my Parallels 11 license. Any help would be greatly appreciated. Signed out on the old Mac and uninstalled per the instructions, but it still says it can't confirm that the license is deactivated.
     
  9. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    752
    Hello BillyO, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  10. CharlesK5

    CharlesK5 Bit Poster

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    3
    Any chance I can get help to transfer my license as well? I posted above.
     
  11. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    752
    Hello CharlesK5, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  12. CharlesK5

    CharlesK5 Bit Poster

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    3
    That did not work. Running prlsrvctl activate-license-online gives the the error: "Failed to activate the license: Operation timeout. The operation could not be completed due to a timeout."

     
  13. TomiyasuS

    TomiyasuS Bit Poster

    Messages:
    3
    I have several license as well and am having same issue terminal telling me this. How do I transfer?
    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.
     
  14. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,568
    Let us know the Parallels Desktop version you are trying to activate and macOS X version to check and assist.
     
  15. TomiyasuS

    TomiyasuS Bit Poster

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    3
    The parallels version I am trying to install is Parallels desktop 9 for Mac. I have 2 licenses, but both of them tells me I can not activate. I use OSX Yosemite 10.10.5. Your help is greatly appreciated.
     
  16. Maria@Parallels

    Maria@Parallels Parallels Team

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    6,969
    Hello, we've reset your keys, please check the issue and let us know the results.
     
  17. TomiyasuS

    TomiyasuS Bit Poster

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    I could finally get this software working again on my old Mac. Thank you!
     
    Maria@Parallels likes this.
  18. RussellS6

    RussellS6 Bit Poster

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    Please reset my key. I already deleted parallels from my old mac and unable to activate on new mac.
     
  19. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,969
    Hello, we've reset your Parallels Desktop 14 license key.
    Please check the issue.
     

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