Need to transfer Parallels license to new Mac

Discussion in 'Account and Subscription Management' started by GenevieveC, Aug 2, 2018.

  1. GenevieveC

    GenevieveC Bit Poster

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    I've wiped my old machine which had my Parallels license. When I try to acticate the license on the new machine, I get the following message:
    "Your product license has reached the activation limit."
     
  2. AJ@Parallels

    AJ@Parallels Staff Member

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    361
    Hello GenevieveC, Please check our private conversation.
     
  3. GabrielH1

    GabrielH1 Bit Poster

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    I, likewise am facing the same problem. Migrated from my old iMac to a new MacBook Pro, and get the following error when trying to activate (note, I did deactivate the license on the old machine, too). "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."
     
  4. AJ@Parallels

    AJ@Parallels Staff Member

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    361
    Hello GabrielH1, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  5. GabrielH1

    GabrielH1 Bit Poster

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    2
    Thanks, that worked!
     
  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    1,625
    We are glad to hear that. Feel free to reach out to us anytime for support.
     
  7. CharlesK5

    CharlesK5

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    I also need to transfer my parallels 10 license to a new Mac. It says I have reached the max number of activations.
     
  8. BillyO

    BillyO

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    Same issue here with my Parallels 11 license. Any help would be greatly appreciated. Signed out on the old Mac and uninstalled per the instructions, but it still says it can't confirm that the license is deactivated.
     
  9. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    361
    Hello BillyO, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     

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