No internet

> What do I need to say?

sorry John, it's language difficulties:

you asked me to 'post in ticket profile', which I didn't understand.
It had me spend 10 minutes trawling your website to find my ticket profile so I could reply to it.

Had you said 'reply to email from support' I would have got it straight away

peter

 

Sorry, I am trying to use basic English to avoid language difficulties

 

your english is very good!
What's your native language?

;-)

peter

 

Several , sorry

 

don't apologise! Being multilingual is a gift, especially on vacation ;-)