No internet

Discussion in 'General Questions' started by peterlemer, Jul 28, 2008.

  1. John@Parallels

    John@Parallels Forum Maven

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    just rename log to txt
     
  2. peterlemer

    peterlemer Hunter

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    > Your file of 25.0 KB bytes exceeds the forum's limit of 19.5 KB for this filetype. <
     
  3. John@Parallels

    John@Parallels Forum Maven

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    rename to fdd, or to jpg,
     
  4. peterlemer

    peterlemer Hunter

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    silly me - here's a .zip version :)

    compressed version of crash reporter parallels log
     

    Attached Files:

  5. peterlemer

    peterlemer Hunter

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    John, are you part of the Parallels support team?
    If not - should I not be escalating this problem to them?

    peter
     
  6. John@Parallels

    John@Parallels Forum Maven

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    Command: Parallels
    Path: /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
    Parent: WindowServer [62]

    Version: 3.0 (3.0 Build 5160.0)

    Build is old but it is from old data
    try to reinstall Parallels Desktop as described in kb
    http://kb.parallels.com/en/4790

    If problem is still there create ticket in support and let me know id
     
    Last edited: Aug 1, 2008
  7. peterlemer

    peterlemer Hunter

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    the build from the 'crash report/ is old, but the build I installed after your #2 was 5584.
    So Internet is not working in either 5608 (where I came in) or:

    1. 5584 after re-installing as per http://kb.parallels.com/en/4790

    2. after ifconfig -a from Mac OS
    ipconfig /all from Windows

    3. after sudo killall -HUP pvsnatd



    I contacted support and have not had a ticket yet.

    thanks for your help so far

    peter
     
  8. John@Parallels

    John@Parallels Forum Maven

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    Give me ticket id
     
  9. peterlemer

    peterlemer Hunter

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    no ticket yet :-(
     
  10. peterlemer

    peterlemer Hunter

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    aargghh I supplied a support request via webform, not email. Remedied this blink

    peter
     
  11. peterlemer

    peterlemer Hunter

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    still no ticket! I have now been without internet access via Parallels for 11 days...
    Ae the support staff immersed in the server rollout?
    I'm considering switching to VMWare :-(
     
  12. peterlemer

    peterlemer Hunter

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    ticket 575462
     
  13. peterlemer

    peterlemer Hunter

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    23 days without a solution

    peter
     
  14. John@Parallels

    John@Parallels Forum Maven

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    I checked ticket, and I can see support team suggested you solution about network location
     
  15. peterlemer

    peterlemer Hunter

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    yes. I think the suggestion was that parallels was getting confused because I had several locations in my network prefs.

    I find that hard to understand, as I assume that the only location that matters is the one I have selected.

    Nevertheless, I deleted all locations except the basic one, rebooted both mac and parallels, and that didn't switch parallels' networking back on.

    peter
     
  16. John@Parallels

    John@Parallels Forum Maven

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    Please post in ticket profile and ifconfig -a again
     
  17. peterlemer

    peterlemer Hunter

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    How do I find my ticket profile?
     
  18. John@Parallels

    John@Parallels Forum Maven

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    You have reply from support, just reply to it
     
  19. peterlemer

    peterlemer Hunter

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    done that - why didn't you say?

    peter
     
  20. John@Parallels

    John@Parallels Forum Maven

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    What do I need to say?
    You mean reply?
    Support will reply as soon as possible
     

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