No internet

P

peterlemer

Hunter
Mac Intel Pro 2.66
Parallels Desktop 3 build 5608
Windows XP

Since upgrading to the above build, I've lost my internet connection.

The pop-up window on the bottom bar says 'Connected' 'Shared networking'
Device: Network Adaptor 1, shared networking

LAN status is 'Limited or no connectivity' Speed 10.0Mbps
connected using: Realtek RTL8029(AS) PCI Ethernet ( working properly)

Yet on startup I am told that a cable is disconnected, and neither of my browsers can connect to the internet.

What steps should I take to troubleshoot?

peter
 
Sort by date Sort by votes
Command: Parallels
Path: /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
Parent: WindowServer [62]

Version: 3.0 (3.0 Build 5160.0)

Build is old but it is from old data
try to reinstall Parallels Desktop as described in kb
http://kb.parallels.com/en/4790

If problem is still there create ticket in support and let me know id
 
Last edited:
Upvote 0 Downvote
the build from the 'crash report/ is old, but the build I installed after your #2 was 5584.
So Internet is not working in either 5608 (where I came in) or:

1. 5584 after re-installing as per http://kb.parallels.com/en/4790

2. after ifconfig -a from Mac OS
ipconfig /all from Windows

3. after sudo killall -HUP pvsnatd



I contacted support and have not had a ticket yet.

thanks for your help so far

peter
 
Upvote 0 Downvote
still no ticket! I have now been without internet access via Parallels for 11 days...
Ae the support staff immersed in the server rollout?
I'm considering switching to VMWare :-(
 
Upvote 0 Downvote
yes. I think the suggestion was that parallels was getting confused because I had several locations in my network prefs.

I find that hard to understand, as I assume that the only location that matters is the one I have selected.

Nevertheless, I deleted all locations except the basic one, rebooted both mac and parallels, and that didn't switch parallels' networking back on.

peter
 
Upvote 0 Downvote
You must log in or register to reply here.
Back
Top