Palm Hotsync- USB device problem

Discussion in 'Windows Guest OS Discussion' started by JoshSpurlock, Nov 21, 2008.

  1. Trager

    Trager

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    2
    Yup. Still doesn't work. Build 3810, report number is 27689. Tried to connect my centro via USB and still get the sync error.
     
  2. eyamato

    eyamato

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    1
    Palm Centro Hotsync problem

    I was able to sync it once after installing the new build 3810 but now I get an error message and am unable to sync.
     
  3. mduran

    mduran Bit Poster

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    2
    Build 3810, report number is 27941. Tried to connect my Tungsten-E via USB and still get the sync error.
     
  4. razorpit

    razorpit

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    8
    I too am unable to sync with build 3810. My id for the report is 28384.
     
    Last edited: Jan 9, 2009
  5. John@Parallels

    John@Parallels

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    6,343
    Please report in tickets in support queue, and do not forget to attach problem report
     
  6. arapahoe

    arapahoe

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    1
    Having the same issues can't sync to a palm Z22 ticket number 652808 (by the way I have no idea where your "ticket" database is that you suggest we post to.

    Also, twice I have been "elevated" to level 2 support and promised a response within 24 hours and nothing has happened. Perhaps it's the time difference between here and India... what a cluster.


    arapahoe
     
  7. John@Parallels

    John@Parallels

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    6,343
  8. buksmith

    buksmith

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    3
    "[PD4] Palm Hot Sync not working".

    The Ticket has been assigned an ID of [Parallels #656106], Severity set to 3, and response ETA is 24 H.

    thanks for your help, john.

    kaen
     
  9. John@Parallels

    John@Parallels

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    6,343
    Thank you, support team will provide information to developers
     
  10. yastern

    yastern

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    6
    PDANet

    Besides the sync problem, it is also almost impossible to get PDANet to work. Is the same issue as syncing or an additional issue?
     
  11. John@Parallels

    John@Parallels

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    6,343
    It is not related problems I guess, as in case of wireless network no USB connection is made
     
  12. mfreidel

    mfreidel

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    20
    USB logging report

    I was asked to load "devices.usb.loglevel=3" into the CPU system flag in the configuration. I did that and tried to connect my Palm Centro. Error report ID is 49804. I have reported this on my ongoing trouble ticket as well.
     
  13. John@Parallels

    John@Parallels

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    6,343
    Thank you information was submitted
     
  14. Please fix Palm 4.0 USB Sync BUG!!!

    [Parallels #663499] [PD4] Please fix Palm USB Sync BUG!!!
     
  15. lscline

    lscline

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    16
    I also cannot sync, via USB or BT...

    since I upgraded to 4.0. Right now I have to boot up in bootcamp just to sync.

    Linda
     
  16. John@Parallels

    John@Parallels

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    6,343
    We are carefully investigating situation, and collecting information, we are also testing all devices listed in forum
     
  17. Martin Moreno

    Martin Moreno Bit Poster

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    3
    John could you have the Customer support agents get up to speed on this. I got sent on a wild goose chase (or two of them) before I found this post.

    I have the same issue with a Palm TX. Here are the details for my ticket:
    "The Ticket has been assigned an ID of [Parallels #665872], Severity set to 3, and response ETA is 24 H."
     
  18. John@Parallels

    John@Parallels

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    6,343
    Martin,
    All tickets with Palm are forwarding to developers,
    Support will reply in your ticket
     
  19. yastern

    yastern

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    6
    Actually PDANet connects the Palm to the (virtual) PC via the USB port. The Palm then acts as a modem. This program has always worked fine until the Parallels 4 update, where I now get the same USB connection problems that I get when trying to sync.
     
  20. John@Parallels

    John@Parallels

    Messages:
    6,343
    I understand, ut still not sure it is related to USB problem,
    I guess to check situation , it is necessary, to establish connection through Palm using PC and then try the same settings on VM
     

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