Hey guys, i got a problem, i am not able to troubleshoot at my own. Yesterday i want to start Parallels 12. Instead of opening my VM a window popped up saying, that the program crashes and if i want to send it to apple. Reinstalling did not work, the console says: (screenshot) Installing Parallels 14 (test-version) worked in the evening. At the next day it also crashes, giving the following crash-report: Did not get it, because there was no update or new installation running when the first crash happens. I use: Parallels Desktop 12 Macbook Pro early 2011 2,3 GHz intel core i5 8 GB 1333 MHz DDR3 512 GB SSD (144GB free space) thank you
Hello DavidA29, Kindly quit Parallels Desktop 12 and then go to Finder--> Application--> Parallels Desktop then ( Right click and move to trash ). Go to Disk utility--> Macintosh HD and run ' First Aid '. restart the Mac computer completely and then reinstall Parallels Desktop 12 < www.parallels.com/directdownload/pd12 > and check with it. if the issue still persists then generate a Technical Report ID (refer to http://bit.ly/1lUhbwK for assistance) please follow the last step using terminal, while the issue occurs/the error message is being displayed (very important) and reply with the report ID number. We'll then investigate.
Now I am completely puzzled... First: I am not able to generate a Technical Report, because Parallels is not running at any time. Second: I tried the steps you mentioned --> did not work. And I even reinstalled my Mac completely from scratch (updating to Mac OS Sierra which was even planned, so I took the chance). And even on the clean, new Mac it did not work. Console says: Disallowing com.parallels.desktop.console because no eligible provisioning profiles found
Are you kidding me? I would be happy if you read my answers before you start throwing' random solutions at me! Meanwhile I found the solution. It seems like the Parallels' Developer Certificate which is used for the code signature for Parallels Desktop 12 expired. An other user postet the solution: https://forum.parallels.com/threads/parallels-12-crash-on-launch.345765/