Parallels crashed, not able to reinstall

Discussion in 'Installation and Configuration' started by DavidA29, Nov 5, 2018.

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  1. DavidA29

    DavidA29 Bit Poster

    Messages:
    4
    Hey guys,

    i got a problem, i am not able to troubleshoot at my own.

    Yesterday i want to start Parallels 12. Instead of opening my VM a window popped up saying, that the program crashes and if i want to send it to apple.
    Reinstalling did not work, the console says: (screenshot)

    Installing Parallels 14 (test-version) worked in the evening. At the next day it also crashes, giving the following crash-report:
    Did not get it, because there was no update or new installation running when the first crash happens.

    I use:
    Parallels Desktop 12
    Macbook Pro early 2011
    2,3 GHz intel core i5
    8 GB 1333 MHz DDR3
    512 GB SSD (144GB free space)

    thank you
     

    Attached Files:

    DavidA29, Nov 5, 2018
    #1
  2. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello DavidA29, Kindly quit Parallels Desktop 12 and then go to Finder--> Application--> Parallels Desktop then ( Right click and move to trash ). Go to Disk utility--> Macintosh HD and run ' First Aid '. restart the Mac computer completely and then reinstall Parallels Desktop 12 < www.parallels.com/directdownload/pd12 > and check with it. if the issue still persists then generate a Technical Report ID (refer to http://bit.ly/1lUhbwK for assistance) please follow the last step using terminal, while the issue occurs/the error message is being displayed (very important) and reply with the report ID number. We'll then investigate.
     
    AJ@Parallels, Nov 5, 2018
    #2
  3. DavidA29

    DavidA29 Bit Poster

    Messages:
    4
    Now I am completely puzzled...
    First: I am not able to generate a Technical Report, because Parallels is not running at any time.
    Second: I tried the steps you mentioned --> did not work. And I even reinstalled my Mac completely from scratch (updating to Mac OS Sierra which was even planned, so I took the chance). And even on the clean, new Mac it did not work.
    Console says:
    Disallowing com.parallels.desktop.console because no eligible provisioning profiles found
     
    DavidA29, Nov 5, 2018
    #3
  4. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    674
    Please follow the steps from this article and check if it works.
     
    Sathiya@Parallels, Nov 6, 2018
    #4
  5. DavidA29

    DavidA29 Bit Poster

    Messages:
    4
    Are you kidding me? I would be happy if you read my answers before you start throwing' random solutions at me!

    Meanwhile I found the solution. It seems like the Parallels' Developer Certificate which is used for the code signature for Parallels Desktop 12 expired.
    An other user postet the solution:
    https://forum.parallels.com/threads/parallels-12-crash-on-launch.345765/
     
    DavidA29, Nov 7, 2018
    #5
  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,993
    Are you able to resolve the issue by fixing the certificate?
     
    Ajith@Parallels, Nov 8, 2018
    #6
  7. DavidA29

    DavidA29 Bit Poster

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    4
    yes. runs without problems since then.
     
    DavidA29, Nov 8, 2018
    #7
  8. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,993
    Thank you for sharing it with us. Let us know if you need further assistance.
     
    Ajith@Parallels, Nov 8, 2018
    #8

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