Parallels desktop 10: "You have reached the maximum number of activations available"

Discussion in 'General Questions' started by George Fidias, Dec 28, 2014.

  1. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    674
    Hi colinm6. We have reset the license key. Please follow the instructions below activate Parallels Desktop 10 for Mac.
    1) Open Terminal (Finder --> Applications --> Utilities --> Terminal.app)
    2) Execute the command:
    prlsrvctl activate-license-online
    3) Start Parallels Desktop and try to proceed with the activation once again.
     
  2. AlexandreV1

    AlexandreV1 Bit Poster

    Messages:
    3
    Thank you for the quick response, the reset is ok for one of my activation keys, but the other one it's still not working.
    Please check my key number xxxxxx-xxxxxx-xxxxxx-xxxxxx-QDBJZY.
    Thank you,
     
  3. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,996
    How many Macs are you using?
     
  4. AlexandreV1

    AlexandreV1 Bit Poster

    Messages:
    3
    Actually I'm using only one, but I'll buy another one next month, so I need both of my activation keys working. I think this key (..QDBJZY) was only used in a Parallels 10 a couple of years ago, it was never updated to Parallels version 11 like the other one.
     
  5. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @colinm6 , we have reset the key . Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  6. YunidB

    YunidB Bit Poster

    Messages:
    2
    HI, I'm having the same issue with my Parallel Desktop 11 license.
    One of my MBP HD failed before I could signoff and now i cannot reuse the license anymore.
    Can i get my key reset?
     
  7. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @YunidB , we have reset the key. Please try to activate now.
     
  8. YunidB

    YunidB Bit Poster

    Messages:
    2
    It works now, Thanks!
     
  9. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @YunidB , you are welcome. Please reach us anytime for further assistance.
     
  10. GianfrancoZ

    GianfrancoZ Bit Poster

    Messages:
    2
    Hi, I'm replacing my laptop and while migrating to the new machine I've run into the "You have reached the maximum number of activations available for your activation key. Please purchase a new product license." issue while reinstalling Parallels 10, as there doesn't seem to be an option anymore to deactivate the old copy. Judging by this forum thread there seems to be some backend action needed, so any support would be greatly appreciated.

    Regards,

    Z
     
  11. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello GianfrancoZ, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  12. GianfrancoZ

    GianfrancoZ Bit Poster

    Messages:
    2
    Thank you for the prompt response, it worked!
     
  13. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
  14. JoeyP

    JoeyP Bit Poster

    Messages:
    1
    Hello,
    Also problem here.
    My Old imac replaced for a New imac.
    Text comes up " you reached the maximum nummer of activations....
    Can jou help me?
    Thx...and sorry for my bad english writing!
     
  15. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,129
    Hi JoeyP. Please quit Parallels Desktop now. Then, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command <><><> prlsrvctl activate-license-online <><><> inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.
     
  16. mdv

    mdv Bit Poster

    Messages:
    1
    Hi need also a License Reset, because i am using a new Computer.
    I Cannot deactivate the old licnse, cause the HDD is broke. Possible ?
     
  17. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,129
    Hi mdv. Please check our private message.
     
  18. CesarV3

    CesarV3 Bit Poster

    Messages:
    2
    Hello, I need a license reset too :D thanks
     
  19. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    674
    Hi CesarV3. We have reset the Parallels Desktop 11 for Mac license key. Try to activate now and it should work.
     
  20. CesarV3

    CesarV3 Bit Poster

    Messages:
    2
    That was fast! thanks!
     

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