Parallels Desktop 13 prompts for Admin password every time it starts

Discussion in 'General Questions' started by Kelvin5, Sep 4, 2018.

  1. Kelvin5

    Kelvin5 Bit Poster

    Messages:
    1
    Hi,
    Every time I start the parallels version 13 application it prompts me for an administrator name and password to "begin the installation", however it is already installed. Then after providing the info a popup comes up saying "removing the previous version..." then parallels starts. Has anyone else had this problem?
    I have contacted support and there response is "upgrade to version 14" !! What the heck? I've only just paid for version 13 two months ago!
    Seems like a simple fix however support doesn't want anything to do with it. Any help would be greatly appreciated.
    OS = 10.13.6, parallels version 13.
    thanks.
     
  2. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,096
    Hi @Kelvin5, we apologize for the inconvenience this brings. We are here to help! Can you please try starting Parallels Desktop 13 again and generate a Technical data while it's showing "removing previous versions" by entering this command in the Terminal window "prlsrvctl problem-report --send"
     
  3. MikeD12

    MikeD12 Bit Poster

    Messages:
    1
    Any idea why this is happening? I have the same problem
     
  4. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    550

Share This Page