Parallels Desktop 13 prompts for Admin password every time it starts

K

Kelvin5

Bit poster
Hi,
Every time I start the parallels version 13 application it prompts me for an administrator name and password to "begin the installation", however it is already installed. Then after providing the info a popup comes up saying "removing the previous version..." then parallels starts. Has anyone else had this problem?
I have contacted support and there response is "upgrade to version 14" !! What the heck? I've only just paid for version 13 two months ago!
Seems like a simple fix however support doesn't want anything to do with it. Any help would be greatly appreciated.
OS = 10.13.6, parallels version 13.
thanks.
 
Kelvin5 said:
Hi,
Every time I start the parallels version 13 application it prompts me for an administrator name and password to "begin the installation", however it is already installed. Then after providing the info a popup comes up saying "removing the previous version..." then parallels starts. Has anyone else had this problem?
I have contacted support and there response is "upgrade to version 14" !! What the heck? I've only just paid for version 13 two months ago!
Seems like a simple fix however support doesn't want anything to do with it. Any help would be greatly appreciated.
OS = 10.13.6, parallels version 13.
thanks.
Click to expand...
Hi @Kelvin5, we apologize for the inconvenience this brings. We are here to help! Can you please try starting Parallels Desktop 13 again and generate a Technical data while it's showing "removing previous versions" by entering this command in the Terminal window "prlsrvctl problem-report --send"
 
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