Problem with account . This license key is already registered in a different account.

Discussion in 'General Questions' started by awronska, Nov 16, 2018.

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  1. awronska

    awronska Bit poster

    Messages:
    1
    Hello.

    I have the same problem as many other users, when I try to register my key in account, this message comes up:

    Problem:
    This license key is already registered in a different account.

    Please help.
     
    CommunityM likes this.
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,004
    Hi awronska. Kindly refer to our private message.
     
  3. kneissl

    kneissl Bit poster

    Messages:
    1
    Same problem here. Key works fine on my app, but i'd like to have it associated with my account so I don't lose it in my email down the road.
     
    CommunityM likes this.
  4. AJ@Parallels

    AJ@Parallels

    Messages:
    712
    Hello kneissl, Please check our private conversation.
     
  5. CommunityM

    CommunityM Bit poster

    Messages:
    1
    I'm also having this issue. I messaged support on facebook, but haven't seen a reply yet. Is there a resolution??
     
  6. AJ@Parallels

    AJ@Parallels

    Messages:
    712
    Hello CommunityM, Please check our private conversation.
     
  7. JamesM19

    JamesM19 Bit poster

    Messages:
    1
    I am having this same post come up when I have tried to activate 11 on my new Mac, I deleted the application from my old one... it will not allow me to activate
     
  8. Hi JamesM19. We have reset the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
     
  9. Vefdeild

    Vefdeild Bit poster

    Messages:
    1
    I am having the same issue, saying already registered in a different account
    If someone from Parallels could send me a message. I am a little lost how I can send them a direct message
     
  10. AJ@Parallels

    AJ@Parallels

    Messages:
    712
    Hello Vefdeild, Please check our private conversation.
     
  11. jeffh18

    jeffh18 Bit poster

    Messages:
    1
    I have the same problem... This license key is already registered in a different account.
     
  12. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,123
    Hi, please provide us with your license key and email which you would like to use for the license registration. I'll send you a private message. Please just reply on it. Thanks.
     
  13. ians14

    ians14 Bit poster

    Messages:
    2
    I have the same issue, could an administrator please PM me so I can provide the correct email address for the new license. Thanks
     
  14. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,123
    Hi, check your inbox and reply.
     
  15. PhilipO2

    PhilipO2 Bit poster

    Messages:
    1
    Hi, I am having the same issue as above, saying already registered in a different account
    If someone from Parallels could send me a message that would be very helplful as I am unsure how to send a direct message.
     
  16. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We are unable to find any products registered with your email address. We have sent you a private message reply to it with the key you are trying to use.
     
  17. RebeccaH1

    RebeccaH1 Bit poster

    Messages:
    4
    I should be the admin over 8 different Parallels Desktop Business Edition licenses, but it appears that each user has registered under their own email address. How can I get all licenses put under my email address so that I can manage them?
     
  18. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,123
    Hi, could you please send us your email address and the license keys via the private message?
     
  19. RebeccaH1

    RebeccaH1 Bit poster

    Messages:
    4
    Hi, not sure how to send a "private message". This is for Parallels Desktop Business Edition Subscription. Email address will be swateam@ac***m.com and license keys: 84YTGB-******-******-******-******
     
    Last edited by a moderator: Apr 1, 2020
  20. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,123
    Hi, this key has been associated with d**id.m**s@acxiom.com
    Do you need to transfer it to your email?
     

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