Problem with account . This license key is already registered in a different account.

Discussion in 'General Questions' started by awronska, Nov 16, 2018.

Tags:
  1. awronska

    awronska Bit Poster

    Messages:
    1
    Hello.

    I have the same problem as many other users, when I try to register my key in account, this message comes up:

    Problem:
    This license key is already registered in a different account.

    Please help.
     
    CommunityM likes this.
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi awronska. Kindly refer to our private message.
     
  3. kneissl

    kneissl Bit Poster

    Messages:
    1
    Same problem here. Key works fine on my app, but i'd like to have it associated with my account so I don't lose it in my email down the road.
     
    CommunityM likes this.
  4. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello kneissl, Please check our private conversation.
     
  5. CommunityM

    CommunityM Bit Poster

    Messages:
    1
    I'm also having this issue. I messaged support on facebook, but haven't seen a reply yet. Is there a resolution??
     
  6. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello CommunityM, Please check our private conversation.
     
  7. JamesM19

    JamesM19 Bit Poster

    Messages:
    1
    I am having this same post come up when I have tried to activate 11 on my new Mac, I deleted the application from my old one... it will not allow me to activate
     
  8. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    676
    Hi JamesM19. We have reset the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
     
  9. Vefdeild

    Vefdeild Bit Poster

    Messages:
    1
    I am having the same issue, saying already registered in a different account
    If someone from Parallels could send me a message. I am a little lost how I can send them a direct message
     
  10. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello Vefdeild, Please check our private conversation.
     
  11. jeffh18

    jeffh18

    Messages:
    1
    I have the same problem... This license key is already registered in a different account.
     
  12. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,547
    Hi, please provide us with your license key and email which you would like to use for the license registration. I'll send you a private message. Please just reply on it. Thanks.
     
  13. ians14

    ians14 Bit Poster

    Messages:
    2
    I have the same issue, could an administrator please PM me so I can provide the correct email address for the new license. Thanks
     
  14. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,547
    Hi, check your inbox and reply.
     

Share This Page