Record screen audio problem

Discussion in 'Parallels Toolbox for Mac' started by MohamedA5, Dec 23, 2018.

  1. MohamedA5

    MohamedA5 Bit Poster

    Messages:
    1
    Hello,
    The screen recording is not recording the sound when choosing "Record audio from : Computer" on macOS Mojave version 10.14.2 (iMac)

    it was working properly a week ago.
     
  2. sergk

    sergk Parallels Developers

    Messages:
    156
    Hello,

    some questions:
    - have you updated the macOS during the last week?
    - Were there other changes in you hardware/OS?
    - Do other audio sources work in Record Screen tool, Internal Microphone, for example?
    To help us investigate the problem please generate technical data report (open Toolbox window -> press on cogwheel -> Help -> Send technical data), send it and post it's ID here.
     

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