Record screen audio problem

Discussion in 'Parallels Toolbox for Mac' started by MohamedA5, Dec 23, 2018.

  1. MohamedA5

    MohamedA5 Bit Poster

    Messages:
    1
    Hello,
    The screen recording is not recording the sound when choosing "Record audio from : Computer" on macOS Mojave version 10.14.2 (iMac)

    it was working properly a week ago.
     
  2. sergk

    sergk Parallels Developers

    Messages:
    214
    Hello,

    some questions:
    - have you updated the macOS during the last week?
    - Were there other changes in you hardware/OS?
    - Do other audio sources work in Record Screen tool, Internal Microphone, for example?
    To help us investigate the problem please generate technical data report (open Toolbox window -> press on cogwheel -> Help -> Send technical data), send it and post it's ID here.
     
  3. BertW

    BertW Bit Poster

    Messages:
    5
    hello,
    identically the same issues here.
    - updatet macOS last week with Beta version
    - internal microphone is working

    id 307601467

    Thanks
     
  4. MysticalStudy

    MysticalStudy

    Messages:
    1
  5. sergk

    sergk Parallels Developers

    Messages:
    214
    Hi,

    Do you also use 10.14.5 Beta version of macOS, as BertW?
     
  6. sergk

    sergk Parallels Developers

    Messages:
    214
    BertW, MysticalStudy,

    try do the next:

    - Open "/Library/Audio/Plug-Ins/HAL" directory in Finder (open Finder window, then press Cmd+Shift+G and enter /Library/Audio/Plug-Ins/HAL )
    - Remove "ParallelsToolboxAudio.driver" folder. You must have adim rights to do it.
    - Restart your mac
    - Open recording tool in Preferences mode: open Toolbox window -> right click on recording tool -> Preferences
    - Choose 'Computer' as audio source. You will see dialogue about audio plugin installation. Install it.
    - Restart mac and try to record sound again.

    Have it helped?
     
  7. BertW

    BertW Bit Poster

    Messages:
    5
    hello,

    on my Mac no folder 'hal" as descibed above.

    included a screenshot of the audio folder on my Mac.

    thanks already
    Schermafbeelding 2019-04-17 om 14.08.36.jpg
     
  8. sergk

    sergk Parallels Developers

    Messages:
    214
    BertW,
    you're looking into your 'home' library folder: ~/Library/Audio/Plug-Ins
    But you need to look into the system one: /Library/Audio/Plug-Ins/HAL
     
  9. BertW

    BertW Bit Poster

    Messages:
    5
    Hello,
    Stupid from me.

    Performed the actions you asked, but no result.
    I notice that when recording in the sound menu is indicated "Parallels loopback".

    Thanks
     

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