Record screen audio problem

M

MohamedA5

Bit poster
Hello,
The screen recording is not recording the sound when choosing "Record audio from : Computer" on macOS Mojave version 10.14.2 (iMac)

it was working properly a week ago.
 
Hello,

some questions:
- have you updated the macOS during the last week?
- Were there other changes in you hardware/OS?
- Do other audio sources work in Record Screen tool, Internal Microphone, for example?
To help us investigate the problem please generate technical data report (open Toolbox window -> press on cogwheel -> Help -> Send technical data), send it and post it's ID here.
 
hello,
identically the same issues here.
- updatet macOS last week with Beta version
- internal microphone is working

id 307601467

Thanks
 
BertW, MysticalStudy,

try do the next:

- Open "/Library/Audio/Plug-Ins/HAL" directory in Finder (open Finder window, then press Cmd+Shift+G and enter /Library/Audio/Plug-Ins/HAL )
- Remove "ParallelsToolboxAudio.driver" folder. You must have adim rights to do it.
- Restart your mac
- Open recording tool in Preferences mode: open Toolbox window -> right click on recording tool -> Preferences
- Choose 'Computer' as audio source. You will see dialogue about audio plugin installation. Install it.
- Restart mac and try to record sound again.

Have it helped?
 
hello,

on my Mac no folder 'hal" as descibed above.

included a screenshot of the audio folder on my Mac.

thanks already
Schermafbeelding 2019-04-17 om 14.08.36.jpg
 
BertW,
you're looking into your 'home' library folder: ~/Library/Audio/Plug-Ins
But you need to look into the system one: /Library/Audio/Plug-Ins/HAL
 
Hello,
Stupid from me.

Performed the actions you asked, but no result.
I notice that when recording in the sound menu is indicated "Parallels loopback".

Thanks
 
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