refund please

Discussion in 'General Questions' started by clarkstudios, Nov 16, 2011.

  1. clarkstudios

    clarkstudios

    Messages:
    1
    hello, i have been trying to get ahold of parallels for days. i need a refund on the downloaded product i purchased. i believe you have a 30 day money back guarantee. i also need instruction on how to 'uninstall' windows 7 (which is the purchase I made) asap.
     
    Last edited by a moderator: Nov 16, 2011
  2. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    78
    clarkstudios,

    I do see a ticket in out support system opened by you for this matter that has been addressed already. If you need any help please use this page to contact Tech/Customer Support:

    http://www.parallels.com/support/
     
  3. SalliJ

    SalliJ

    Messages:
    4
    I need a refund from Parallels Digital river purchase through PayPal. I purchased Kasperkey and Hot spot. How do I request a refund. My email bounces back when I try to write. Sigh. The order number doesnt work, nor my email address and last 4 of my credit card as I used paypal!
     
  4. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    78
  5. LorenzoC1

    LorenzoC1

    Messages:
    1
    i accidentally purchased an item and that item is an upgrade activation key when i didn't mean to purchace this item and would like a refund
     
  6. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,143
    Please check your private message and reply us.
     
  7. GregM4

    GregM4 Bit Poster

    Messages:
    2
    Hi,
    I have been trying to get a response from Parallel for the past 4 days, and nothing. I need a refund on the downloaded product I purchased, it's just not working for me. I am within the 30 day return policy.
    Thanks
     
  8. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,143
    Hi Greg, Could you please elaborate the problem that you are facing in Parallels Desktop, so that we can assist you better. We are interested in resolving the problem in Parallels Desktop. Thanks!
     
  9. Thai

    Thai Bit Poster

    Messages:
    1
    i accidentally purchased an item for upgrade activation key when i don't need it, i need a refund so i can buy the parallel version 11. PaulChris how can i able to PM to you for more about the issues?
     
  10. MoodyJ

    MoodyJ Bit Poster

    Messages:
    1
    This happened to me as well. I would like a refund soon please
     
  11. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello MoodyJ, I have refunded the order and sent you an e-mail with the refund details. Thanks!
     
  12. Oussama

    Oussama Bit Poster

    Messages:
    1
    i accidentally purchased an item and that item is an upgrade activation key when i didn't mean to purchace this item and would like a refund
     
  13. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
    Hello Oussama, I have refunded the order and sent you an e-mail with the refund details. Thanks!
     
  14. DavonteB

    DavonteB Bit Poster

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    2
    I had also accidentally purchased the parallels upgrade and would like to get a refund so I can get the right one
     
  15. DavonteB

    DavonteB Bit Poster

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    2
    so every time I try to call the customer service number the guy fakes like he can't hear me
     
  16. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    78
    Hello DavonteB, I have sent you a private message. Please get back to me in a PM with the requested details. Thanks, Danil
     
  17. RedB1

    RedB1 Bit Poster

    Messages:
    2
    I accidentally just did this too...

    I purchased the upgrade rather than a new license. Can you please refund me the upgrade cost?
     
  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,049
    Hi, please provide us with your purchase order number.
     
  19. RedB1

    RedB1 Bit Poster

    Messages:
    2
    Hi Maria. The number is 179966556
     
  20. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,049
    Thanks a lot for your prompt reply.
    Your order has been refunded, funds will appear in your account during 5-7 days.
     

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