Dear Parallels Support Team,
I purchased a Parallels Desktop license today (Order ID: 5846581), but I accidentally selected the Upgrade version instead of a new full license. Since I do not own a previous license key to complete the upgrade verification, I am unable to activate the product and would like to request a full refund.
I submitted a refund request via your support chatbot earlier today and received Ticket #5846581. However, I have not received any confirmation email. Furthermore, this ticket does not appear at all under the "My Tickets" section in my Parallels account, so I am unable to check its status or follow up on it.
Could you please assist in verifying the status of this request and processing the refund for my order?
I purchased a Parallels Desktop license today (Order ID: 5846581), but I accidentally selected the Upgrade version instead of a new full license. Since I do not own a previous license key to complete the upgrade verification, I am unable to activate the product and would like to request a full refund.
I submitted a refund request via your support chatbot earlier today and received Ticket #5846581. However, I have not received any confirmation email. Furthermore, this ticket does not appear at all under the "My Tickets" section in my Parallels account, so I am unable to check its status or follow up on it.
Could you please assist in verifying the status of this request and processing the refund for my order?