Refund Request

[AidenS5]

I was not aware that my auto-renewal hadn't been cancelled and I was billed for standard edition today. I've been trying to find a way to get a refund but I keep getting stuck in this loop where I get sent to a chatbot that sends me to complete a form, and the form sends me an automated email that forwards my request to another automated email that sends me back to the original chatbot. Does anyone have an email address and/or phone number where I can reach a real person?

 

[Ashley Chumun]

I was not aware that my auto-renewal hadn't been cancelled and I was billed for standard edition today. I've been trying to find a way to get a refund but I keep getting stuck in this loop where I get sent to a chatbot that sends me to complete a form, and the form sends me an automated email that forwards my request to another automated email that sends me back to the original chatbot. Does anyone have an email address and/or phone number where I can reach a real person?

Hello @AidenS5
Thank you for your feedback.
As checked on our side, your refund request was processed on 07.09.2024.
Refunds take five to seven business days to appear on your account.
To reach out to Parallels Support, please follow the steps below:

1. Sign in to your Parallels account.
2. Go to the Support page.
3. Select your product and the category of your question. Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click Request Support and proceed to the Support contact options.

Thank you!