[SOLVED] Parallels 15.0 won't start in macOS 10.15 Catalina

Discussion in 'Parallels Desktop for Mac' started by ArjanOPiDMX512, Oct 8, 2019.

  1. ArjanOPiDMX512

    ArjanOPiDMX512 Bit Poster

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    When can we expect a fix? Thanks, Arjan
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    5,720
    Hi, could you please provide us with more info about the issue?
    Also please check the list of known issues and let us know did you find your issue in this list or not?
    If not the tech.report generated right after the issue reoccurs will be appreciated please post the report's id and the issue details here.
     
  3. ArjanOPiDMX512

    ArjanOPiDMX512 Bit Poster

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    I am getting "Unable to start Parallels Services"
    Just rebooting does not help. I need a proper fix. Thanks, Arjan
     
  4. AndrewS33

    AndrewS33 Bit Poster

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    I am getting this error too
    Unable to start Parallels services after upgrading to
    macOS 10.15 Catalina anyone know what to do. tried reinstall reboot
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    5,720
    Guys, please reproduce the issue, collect the tech report right after that and post the report's ID here.
     
  6. AndrewS33

    AndrewS33 Bit Poster

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    5
    324039533 is the report ID. can you help
     
  7. AndrewS33

    AndrewS33 Bit Poster

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    5
    324039533 is the report ID. can you help
     
  8. JesusA2

    JesusA2 Bit Poster

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    I have a support ticket created with number 2664109 but I haven't received any feedback yet,
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    5,720
    We will reply you by email a soon as possible.
    As I know our engineer is currently working on your issue.
     
  10. AndrewS33

    AndrewS33 Bit Poster

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    5
    Hi, any word on an update to a solution
     
  11. ArjanOPiDMX512

    ArjanOPiDMX512 Bit Poster

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    I have a support ticket created with number 2662674 but I haven't received any fix yet. I am still not able to work with the product.
     
  12. AndrewS33

    AndrewS33 Bit Poster

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    I really liked parallels, but is there any alternative than boot camp? that works? does this happen every time there is an update to Mac operating systems.
     
  13. ArjanOPiDMX512

    ArjanOPiDMX512 Bit Poster

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    I've received a 'fix' from Support. But this new install is looping. See attachment.
     

    Attached Files:

  14. ArjanOPiDMX512

    ArjanOPiDMX512 Bit Poster

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    From Support the following:

    Please execute the following command in Terminal, restart Mac and start Parallels Desktop (do not reinstall, just start)

    sudo kextcache --clear-staging


    https://www.manpagez.com/man/8/kextcache/
     
  15. DonC7

    DonC7 Bit Poster

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    Your solution is bupkis...Starting Parallels 15 on Catalina shows
    upload_2019-11-19_21-27-10.png
    It just sits there and doesn't even show the pinwheel. Have you tested this solution yourself? Because it doesn't work at all.
     
  16. ArjanOPiDMX512

    ArjanOPiDMX512 Bit Poster

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    I've set this thread as [SOLVED] as the solution is working fine for me.

    No need to use the wording as you did. Thanks.
     
  17. ScottS30

    ScottS30 Bit Poster

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    Is there any solution to this? It's 7 months later and I still have the same problem and the posted suggestion does not work
     
  18. Smitty25

    Smitty25 Bit Poster

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    I had to give the Parallels Desktop full disk access:
    System Preferences > Security and Privacy > Privacy tab > in the left pane click "Full Disk Access" > click the lock at bottom left > then click the + to add "Parallels Desktop.app" > when prompted click the quit now and relaunch Parallels and it should startup like normal.
    Not sure why MacOS is not prompting you to allow full disk access for the app upon launch like it does for Documents, Downloads etc.
     
  19. Smitty25

    Smitty25 Bit Poster

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    I should also add that Parallels Toolbox.app v2.6.1 seems broken under Catalina also because it causes run-a-way CPU usage. I think I got toolbox as part of a bundle with Parallels Desktop v13 but I ended up having to remove it from my Login Items (startup items/apps) to fix that. Parallels Desktop v15 did not come with the latest Toolbox v3.9 which I bet does work fine under Catalina.

    See https://developer.apple.com/forums/thread/117857
     
  20. DavidL47

    DavidL47 Bit Poster

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    1
    Thank you Smitty25, clicking "Full Disc Access" was the step that resolved my problem.
     

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