[SOLVED] Parallels 15.0 won't start in macOS 10.15 Catalina

[ArjanOPiDMX512]

When can we expect a fix? Thanks, Arjan

 

[Maria@Parallels]

When can we expect a fix? Thanks, Arjan

Hi, could you please provide us with more info about the issue?
Also please check the list of known issues and let us know did you find your issue in this list or not?
If not the tech.report generated right after the issue reoccurs will be appreciated please post the report's id and the issue details here.

 

[ArjanOPiDMX512]

I am getting "Unable to start Parallels Services"
Just rebooting does not help. I need a proper fix. Thanks, Arjan

 

[AndrewS33]

I am getting this error too
Unable to start Parallels services after upgrading to
macOS 10.15 Catalina anyone know what to do. tried reinstall reboot

 

[Maria@Parallels]

Guys, please reproduce the issue, collect the tech report right after that and post the report's ID here.

 

[AndrewS33]

Guys, please reproduce the issue, collect the tech report right after that and post the report's ID here.

324039533 is the report ID. can you help

 

[AndrewS33]

Guys, please reproduce the issue, collect the tech report right after that and post the report's ID here.

324039533 is the report ID. can you help

 

[JesusA2]

I have a support ticket created with number 2664109 but I haven't received any feedback yet,

 

[Maria@Parallels]

I have a support ticket created with number 2664109 but I haven't received any feedback yet,

We will reply you by email a soon as possible.
As I know our engineer is currently working on your issue.

 

[AndrewS33]

We will reply you by email a soon as possible.
As I know our engineer is currently working on your issue.

Hi, any word on an update to a solution

 

[ArjanOPiDMX512]

I have a support ticket created with number 2662674 but I haven't received any fix yet. I am still not able to work with the product.

 

[AndrewS33]

I really liked parallels, but is there any alternative than boot camp? that works? does this happen every time there is an update to Mac operating systems.

 

[ArjanOPiDMX512]

I've received a 'fix' from Support. But this new install is looping. See attachment.

 

[ArjanOPiDMX512]

From Support the following:

Please execute the following command in Terminal, restart Mac and start Parallels Desktop (do not reinstall, just start)

sudo kextcache --clear-staging

https://www.manpagez.com/man/8/kextcache/

 

[DonC7]

Your solution is bupkis...Starting Parallels 15 on Catalina shows

It just sits there and doesn't even show the pinwheel. Have you tested this solution yourself? Because it doesn't work at all.

 

[ArjanOPiDMX512]

I've set this thread as [SOLVED] as the solution is working fine for me.

No need to use the wording as you did. Thanks.

 

[ScottS30]

Is there any solution to this? It's 7 months later and I still have the same problem and the posted suggestion does not work

 

[Smitty25]

Is there any solution to this? It's 7 months later and I still have the same problem and the posted suggestion does not work

I had to give the Parallels Desktop full disk access:
System Preferences > Security and Privacy > Privacy tab > in the left pane click "Full Disk Access" > click the lock at bottom left > then click the + to add "Parallels Desktop.app" > when prompted click the quit now and relaunch Parallels and it should startup like normal.
Not sure why MacOS is not prompting you to allow full disk access for the app upon launch like it does for Documents, Downloads etc.

 

[Smitty25]

I should also add that Parallels Toolbox.app v2.6.1 seems broken under Catalina also because it causes run-a-way CPU usage. I think I got toolbox as part of a bundle with Parallels Desktop v13 but I ended up having to remove it from my Login Items (startup items/apps) to fix that. Parallels Desktop v15 did not come with the latest Toolbox v3.9 which I bet does work fine under Catalina.

See https://developer.apple.com/forums/thread/117857

 

[DavidL47]

I had to give the Parallels Desktop full disk access:
System Preferences > Security and Privacy > Privacy tab > in the left pane click "Full Disk Access" > click the lock at bottom left > then click the + to add "Parallels Desktop.app" > when prompted click the quit now and relaunch Parallels and it should startup like normal.
Not sure why MacOS is not prompting you to allow full disk access for the app upon launch like it does for Documents, Downloads etc.

Thank you Smitty25, clicking "Full Disc Access" was the step that resolved my problem.