[staff response please] Refund of parralels subscription

Hi Parralels team,
I no longer use this software and just noticed it auto-renewed today. Please refund and cancel my parralels subscription. I still like your software but have no need for it at this time.
Let me know if you need any further details,
Thanks,
Muiris

 

Hello moderation team. I see you approved my post, can I get an official reply please?
I've seen other user's posts with my exact same situation and you have organized the relevant refund and cancellation.