This license has reached its activation limit...

Discussion in 'Installation and Configuration' started by AlexW14, Feb 23, 2021.

  1. AlexW14

    AlexW14 Bit Poster

    Messages:
    2
    Hi,
    I'm hoping someone can help me, please?
    I have had a new logic board in my Mac and now cannot activate the new Parallels Desktop installation due to a new OS installation as I am getting the "This license has reached its activation limit..." error.
    I have followed the advice at https://my.parallels.com/support/pdpro/license but when I click the "Support" link, it just takes me back to the product selection screen. So I'm stuck in a loop.
    I tried to call the UK Support telephone number, but if you don't already have a ticket number, it tells you to go to the support section on the website...
    Is there ANY other way to initiate a support ticket as I feel very frustrated that I cannot seem to get the software working again without buying a new subscription?

    Hopeful thanks in advance.

    Alex.
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,652
    We have reset your activation key. Try to activate again and share the results here.
     
  3. AlexW14

    AlexW14 Bit Poster

    Messages:
    2
    Hi Ajith,

    It's all working now, thanks.

    I'm still a little confused why I couldn't generate a support ticket, though?

    Thankfully you sorted me out.

    Alex.
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,652
    We are glad that the issue is resolved. Feel free to reach out to us anytime for Parallels related questions.
     

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