Toolbox Download Video app Crashes at Launch

Discussion in 'Parallels Toolbox for Windows' started by JodaJ, Oct 31, 2019.

  1. JodaJ

    JodaJ Bit Poster

    Messages:
    5
    Toolbox Download Video app Crashes at Launch 100% of the time.

    The error message is as follows:

    An unhandled exception of type 'System.ArgumentOutOfRangeException" occured in mscorlib.
    Crash report saved in DownloadVideo.3.6.1.1924.2019-10-31-115145-227.crash

    Any help getting this to work again would be much appreciated
     
  2. Raymond@Parallels

    Raymond@Parallels Parallels Support

    Messages:
    13
    Hi, please generate a technical report from Parallels Toolbox after observing the crash: Click Toolbox icon > Cogwheel button > Help > Send technical data and post the resulting ID here.
     
  3. JodaJ

    JodaJ Bit Poster

    Messages:
    5
    technical report ID number: 325553204
     
  4. JodaJ

    JodaJ Bit Poster

    Messages:
    5
    Any help would be great,....!
    Thanks in advance.
     
  5. JodaJ

    JodaJ Bit Poster

    Messages:
    5
    Is there any way to get help with this problem?

    technical report ID number: 325553204
     
  6. JodaJ

    JodaJ Bit Poster

    Messages:
    5
    After 8 days of having received no substantive assistance with this issue I was able to solve the problem by uninstalling the application and reinstalling it. Now currently on Version 3.6.0-1916 because it is unclear to me if the update had anything to do with it.
     

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