Unable to cancel my subscription

Discussion in 'Licensing and Activation' started by GonzaloC4, Oct 24, 2024.

  1. GonzaloC4

    GonzaloC4 Bit poster

    Messages:
    1
    Hi, I'm unable to cancel my subscription. I have the same issue as mentioned in this post
    Thanks
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    605
    Hello,
    Thank you for reaching out.
    Please note that we could not locate your license information using your current email address.
    We have sent you a private message, please check it and provide us with the requested information.

    Thanks
     
  3. ZdenekV

    ZdenekV Bit poster

    Messages:
    1
    I would like to cancel my auto renewal subscription.
    I am unable to do it online.
     
  4. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    159
    Hello @ZdenekV ,
    Thank you for reaching out.
    Please note that we could not locate your license information using your current email address.
    We have sent you a private message, please check it and provide us with the requested information.
    Thanks
     
  5. BarbaraB2

    BarbaraB2

    Messages:
    1
    Hello,
    I am also currently unable to cancel my subscription, which i would like to do
     
  6. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    605
    Hello,

    Please note that we have disabled auto-renewal for your subscription.

    Should you have any other queries, please let us know.

    Thanks
     
  7. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    605
    Hello,

    Thank you for reaching out to us.
    As per your request, I have canceled the auto-renewal of the order#427866816 of Parallels Desktop for Mac Standard (1 Year) STUDENT EDITION, so please be rest assured that going forward you will not be charged for this order.
    If you have any queries or need further assistance, please do not hesitate to contact us.

    Regards,
     

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