Unable to connect to Parallels Desktop

nicholai said:
The firewall is not an issue for me - my firewall is set to allow all incoming connections . I have also verified that prl_disp_service is running. NR
Click to expand...

Nicholai.

Please do the same things: post here output of commands:

sudo netstat -lan | grep LISTEN
sudo lsof -c prl_disp_service
sudo ipfw list
 
sh-3.2# netstat -lan | grep LISTEN
tcp4 0 0 *.111 *.* LISTEN
tcp4 0 0 *.64000 *.* LISTEN
tcp4 0 0 *.26184 *.* LISTEN
tcp4 0 0 *.26183 *.* LISTEN
tcp6 0 0 ::1.53732 *.* LISTEN
tcp6 0 0 fe80::1%lo0.631 *.* LISTEN
tcp4 0 0 127.0.0.1.631 *.* LISTEN
tcp6 0 0 ::1.631 *.* LISTEN



aaaaaand


sh-3.2# ipfw list
65535 allow ip from any to any
 
sudo lsof -c prl_disp_service still gives me nothing. Have restarted and tried
sudo launchctl start com.parallels.desktop.launchdaemon

Here are the other commands though...
sudo ipfw list
65535 allow ip from any to any

sudo netstat -lan | grep LISTEN
tcp4 0 0 *.88 *.* LISTEN
tcp6 0 0 *.88 *.* LISTEN
tcp46 0 0 *.5900 *.* LISTEN
tcp4 0 0 *.3283 *.* LISTEN
tcp4 0 0 *.49153 *.* LISTEN
tcp4 0 0 *.631 *.* LISTEN
tcp6 0 0 *.631 *.* LISTEN
tcp4 0 0 *.22 *.* LISTEN
tcp6 0 0 *.22 *.* LISTEN
tcp4 0 0 *.445 *.* LISTEN
tcp4 0 0 *.139 *.* LISTEN
tcp4 0 0 *.548 *.* LISTEN
tcp6 0 0 *.548 *.* LISTEN
tcp4 0 0 127.0.0.1.631 *.* LISTEN
tcp6 0 0 ::1.631 *.* LISTEN
tcp4 0 0 *.515 *.* LISTEN
tcp6 0 0 *.515 *.* LISTEN
 
ichi said:
sudo lsof -c prl_disp_service still gives me nothing. Have restarted and tried
sudo launchctl start com.parallels.desktop.launchdaemon

Here are the other commands though...
sudo ipfw list
65535 allow ip from any to any

sudo netstat -lan | grep LISTEN
tcp4 0 0 *.88 *.* LISTEN
tcp6 0 0 *.88 *.* LISTEN
tcp46 0 0 *.5900 *.* LISTEN
tcp4 0 0 *.3283 *.* LISTEN
tcp4 0 0 *.49153 *.* LISTEN
tcp4 0 0 *.631 *.* LISTEN
tcp6 0 0 *.631 *.* LISTEN
tcp4 0 0 *.22 *.* LISTEN
tcp6 0 0 *.22 *.* LISTEN
tcp4 0 0 *.445 *.* LISTEN
tcp4 0 0 *.139 *.* LISTEN
tcp4 0 0 *.548 *.* LISTEN
tcp6 0 0 *.548 *.* LISTEN
tcp4 0 0 127.0.0.1.631 *.* LISTEN
tcp6 0 0 ::1.631 *.* LISTEN
tcp4 0 0 *.515 *.* LISTEN
tcp6 0 0 *.515 *.* LISTEN
Click to expand...

something wrong with dispatcher. Please attach log file /Library/Logs/parallels.log
 
Eisman said:
sh-3.2# netstat -lan | grep LISTEN
tcp4 0 0 *.111 *.* LISTEN
tcp4 0 0 *.64000 *.* LISTEN
tcp4 0 0 *.26184 *.* LISTEN
tcp4 0 0 *.26183 *.* LISTEN
tcp6 0 0 ::1.53732 *.* LISTEN
tcp6 0 0 fe80::1%lo0.631 *.* LISTEN
tcp4 0 0 127.0.0.1.631 *.* LISTEN
tcp6 0 0 ::1.631 *.* LISTEN



aaaaaand


sh-3.2# ipfw list
65535 allow ip from any to any
Click to expand...

Hmm, very strange. Could you please to do follow:

1. Stop dispatcher service with command:

sudo launchctl stop com.parallels.desktop.launchdaemon

Please wait until service finish it work (use for example "ps aux -c | grep prl_disp" command to poll it)

2. Go to firewall settings and switch it into "Set access for specific services and applications" mode
3. Start dispatcher with command:

sudo launchctl start com.parallels.desktop.launchdaemon

and wait until it start (if during service start some questions from firewall appear please allow there incoming connections for prl_disp_service)
4. Start Parallels Desktop (allow it connections too if firewall'll ask)
 
mine says something about the license not being valid. but i was never asked for a serial number


* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
* Parallels Virtualization System Log File
*
* Product information Parallels Desktop
* Build information 4.0.3522.206020 Sun, 09 Nov 2008 23:18:07
*
* 12-11-2008
* 12:46:15.257
*
* Operating System Macintosh
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

12:46:15.762 F /disp:223/ Execute mode is DESKTOP.
12:46:16.749 F /disp:223/ RLIMIT_NOFILE changed to maximum: 4294967295
12:46:16.753 F /disp:223/ Parallels Dispatcher is processing configuration file /Library/Preferences/Parallels/dispatcher.desktop.xml
12:46:17.745 F /disp:223/ Parallels Dispatcher ID={db7445bc-8877-4dd4-be6a-241460a5e3d9} configuration loaded successfully.
12:46:18.526 F /disp:223/ Can't update license by reason 0x80011000 [ PRL_ERR_LICENSE_NOT_VALID ]
12:46:23.450 F /ioctl:223/
/drv/ HypApic.c:235 Host APIC phy 0xFEE00000 lin 0x422fe000 ver 0x14
/drv/ HypRealCpu.c:189 hypRealCpusInfoInit: STATUS_SUCCESS
/drv/ HypLowCache.c:158 Low cache initialized (1952 kB for 4 VMs on 2048 MB)
/drv/ HypModule.c:178 Parallels IPI irq = 0 ipi = 0(0x0)
/drv/ HypModule.c:181 Parallels Hypervisor 4.0.3522.206020 loaded.

12:46:23.472 F /disp:223/ initDispConfig() completed.
12:46:24.011 F /disp:223/ initVmDirCatalogue() completed.
12:46:25.462 F /disp:223/ Can't update license by reason 0x80011000 [ PRL_ERR_LICENSE_NOT_VALID ]
12:46:25.703 F /disp:223/ loaded license state: [is not valid], PRL_ERR_LICENSE_NOT_VALID (-2147414016)
12:46:27.237 F /disp:223/ Parallels Dispatcher initialization finished
12:46:27.262 F /disp:223/ Parallels Dispatcher started
12:46:36.999 F /gui:100/ Creating Mac menu bar...
12:46:40.865 F /gui:100/ finished
 
ichi said:
I posted it here but please find the full log attached as requested...

Thanks! :-)
Click to expand...

Bad news :( Seems dispatcher crashing on your host by some reasons. We need crash log of this crash in order to understand where problem is. You can find it at /Library/Logs/CrashReporter/. It will start with prl_disp_service*. I think it would be better to create ticket at our support system (http://support.parallels.com) to continue working with this problem in order to prevent publication of your private host data on public forum.
 
nope, never has. Or can you tell me where i can enter my serial number manually? the only thing i get is the error message. click ok and parallel desktop ends itself.
 
Eisman said:
nope, never has. Or can you tell me where i can enter my serial number manually? the only thing i get is the error message. click ok and parallel desktop ends itself.
Click to expand...

error message about couldn't to connect to dispatcher or about license? Wrong license shouldn't block application start.
 
OK thanks. I have submitted the support request. It says "Our support team will contact you on the problem within 3 business days". So I guess I'll have to wait...
 
ichi said:
OK thanks. I have submitted the support request. It says "Our support team will contact you on the problem within 3 business days". So I guess I'll have to wait...
Click to expand...

Please post here ticket id and i'll get it to my self - so continue work with it right now.
 
the error message you see in the 2nd post is the only thing i get. no gui whatsoever. the thing about the license is only written in the log i posted
 
Eisman said:
the error message you see in the 2nd post is the only thing i get. no gui whatsoever. the thing about the license is only written in the log i posted
Click to expand...

No, license isn't problem here - please ignore. As i right understood firewall didn't ask any questions on dispatcher/GUI start? Then could you please add these applications manually at firewall settings and try to start Parallels Desktop again.
 
hm how is that going to help when the firewall lets everything through in the current mode.
but ok i'll give it a shot
 
Eisman said:
hm how is that going to help when the firewall lets everything through in the current mode.
but ok i'll give it a shot
Click to expand...

Actually i do not see any reasons which can prevent Parallels Desktop start. Seems all fine: dispatcher starting, listening but something still wrong. So i trying to find where problem is and provide you so strange scenarios, sorry.
 
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