Unable to connect to Parallels Desktop

[eng]

Had this error in both the 3522 and 3540 builds.

No amount of uninstalling and reinstalling Parallels would fix the problem.

After trying to telnet to localhost 64000 and getting an error despite netstat showing the port was listening I had a look in /etc/hosts

Much to my surprise it had the following entry: 127.0.01 localhost

Changing this to the proper value of 127.0.0.1 localhost fixed the error for me and allowed Parallels to start.

 

[sandro]

eng.

Thank you very much. You'd returned my brain on it right place. At last we know where problem is. Thank you very much again.

 

[aak]

Thanks a lot!!!

I'm just curios what program could've done this?

 

[sebduggan]

Thanks a lot!!!

I'm just curios what program could've done this?

Are you serious? I can only think of one program which could have done this: Parallels.

I've now fixed my installation issues too. After my development environment stopped working, I looked at my hosts file.

A number of my rules had been grouped together onto a single line - including the localhost entry. These had all been working perfectly a week ago before trying to upgrade Parallels. For example:

10.0.0.20 local.mydomain1.com 10.0.0.20 local.mydomain2.com
10.0.0.20 local.mydomain3.com 127.0.0.1 localhost

And at the end of the hosts file:

255.255.255.255 broadcasthost
::1 localhost
fe80::1%lo0 localhost
10.0.0.20 local.mydomain4.com #hw0
10.0.0.20 local.mydomain5.com #hw1

As far as I can see, if you've ever edited your hosts file, then Parallels will mangle it.

And it looks like it's stuck the #hw0 and #hw1 comments on the end of the last two lines in the files, irrespective of what those lines are.

It looks like assumptions have been made as to what your hosts file will look like - lazy programming.

So, I now have a working copy of Parallels 4. But I also have a working evaluation of VMWare Fusion, and if I can't see that Parallels is going to be any faster, I'll be switching. I've wasted many hours of my time over the last 10 days trying to get this working - I'm freelance, so it's cost me several hundred pounds in lost revenue - because of pathetic quality control. I'm really not impressed.

 

[tronjdt]

ATTACHMENT MY LOG FILE PRL_SERVICE

12:30:09.531 F /prl_updater_ctl:765:903/ Updater url = http://update.parallels.com/desktop/v5/it_it/parallels/parallels_updates.xml
12:32:31.529 F /gui:1197:e07/ SDK Process is warming up
12:32:32.015 F /cmn_utils:1197:e07/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP_MAC ) build version: 5.0.9344.559698 Thu, 11 Mar 2010 00:00:37
12:32:32.237 F /IOCommunication:1197:3a03/ IO client error (sender 3): Can't connect to socket:
12:32:32.237 F /IOCommunication:1197:3a03/ IO client error (sender 3): ERRORS BEGIN
12:32:32.237 F /IOCommunication:1197:3a03/ IO client error (sender 3): Error for socket ai_family = 2, ai_socktype = 1, ai_protocol = 6 in code line #1578, native error: Connection refused [errno: 61]
12:32:32.238 F /IOCommunication:1197:3a03/ IO client error (sender 3): ERRORS END
12:32:32.238 F /sdk:1197:260b/ Can't connect to dispatcher!
12:32:32.240 F /gui:1197:e07/ GUI Process is warming up
12:32:32.784 F /gui:1197:e07/ AHRegisterHelpBook failed with err == -50
12:32:32.926 F /gui:1197:e07/ creating window 0xbffff56c
12:32:38.079 F /gui:1197:e07/ Creating Mac menu bar...
12:32:38.082 F /gui:1197:e07/ Destructing application object
12:32:41.060 F /gui:1197:e07/ finished
12:40:30.031 F /gui:201:207/ SDK Process is warming up
12:40:33.617 F /cmn_utils:201:207/ ParallelsDirs::Init( ) was called. Current app mode = 1 ( DESKTOP_MAC ) build version: 5.0.9344.559698 Thu, 11 Mar 2010 00:00:37

 

[aak]

Hola!

tronjdt, could you send full log and list of processes currently running?

Thanks!

 

[tronjdt]

helo,

thanks for reponse

run command shell ps -ef. Th log file is :

 

[tronjdt]

Helo,

Thanks for fast response
My process active is :

 

[aak]

For some reason you don't have Parallels Service running.
Could you send me log file:
/Library/Logs/parallels.log

This would be quite helpful.

 

[tronjdt]

helo,
this is the log file the parallels :

 

[aak]

Hi!

Hmmmm... logs have same old 'cannot connect' issue.
Could you post here output of following command:

sudo launchctl list | grep parallels


Oh, and by the by, have you tried to reinstall Parallels Desktop?

 

[Sergeyt]

problem report

Could you create problem report and post it ID here?
Start Parallels Desktop, Menu bar --> Help --> Report a problem.

 

[tronjdt]

hi,

sudo launchctl list | grep parallels

- 0 com.parallels.desktop.launchdaemon

 

[tronjdt]

i have send request

ID 5902292

thanks

 

[tronjdt]

sudo launchctl list | grep parallels

- 0 com.parallels.desktop.launchdaemon

 

[sandro]

i have send request

ID 5902292

thanks

Correspond to logs Parallels service never tried to start on your host. Could you please provide output of follow command:

sudo cat /etc/hostconfig