upgrade eligibility

Discussion in 'General Questions' started by biomonk, May 3, 2020.

  1. AlanS3

    AlanS3 Bit Poster

    Messages:
    2
    Hi. I have installed the trial version of Parallels Desktop 17 on my M1 MacBook Air. I'm happy that it works okay and would now like to activate it. I have found my previous v15 upgrade key, can I now purchase v17 at the upgrade price? Thanks in advance.
     
    Adam Samec likes this.
  2. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,054
    Hi, yes, you can purchase Parallels Desktop 17 upgrade key.
     
  3. HenrykC

    HenrykC Bit Poster

    Messages:
    1
    Hi, I have Parallels Desktop 11 for Mac license and Parallels Desktop 14 for Mac Upgrade (permanent license). Can I buy upgrade to Parallels Desktop 17 Standard Edition One Time Purchase?
     
  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,054
    Hi, yes, you can purchase Parallels Desktop 17 permanent upgrade.
     
  5. AndrewB43

    AndrewB43 Bit Poster

    Messages:
    1
    Hi, I have Parallels 11 and need to upgrade to the Standard version of 17. I am currently using the trial but is seems to be running as the professional version. If i buy the Standard Version Upgrade will it just disable the pro features and carry on? BTW. There is a newer licence attached to my account (14) but that is currently in use on another machine so I just need to know if my 11 will upgrade to 17 please. Thanks.
     
  6. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,054
    Hi, yes, you can upgrade from Parallels Desktop 14 to 17. If you purchase Parallels Desktop 17 permanent upgrade, all the pro features will be disable.
     
  7. ben36

    ben36 Bit Poster

    Messages:
    3
    Hi, can you please confirm if I can purchase Parallels Desktop for Mac 17 (upgrade version)? How do I install and upgrade it? Thanks.
     
  8. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,054
    Hello, please let us know which version of Parallels Desktop you are using.
     
  9. ben36

    ben36 Bit Poster

    Messages:
    3
    It's parallels Desktop for Mac 5. Thanks.
     
  10. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    209
    Hello @ben36, Yes, you are eligible to purchase the upgrade license and during activation, if your version 5 key is not accepted, please provide your license key and we will provide you a replacement key. Thanks, Parallels Team.
     
  11. ben36

    ben36 Bit Poster

    Messages:
    3
    Hi McallenT@Parallel, thank you very much! I have upgraded to PD 17 smoothly. Thank you! I feel the Parallels does a great job in the software! But I would like to suggest if Parallels can also improve in the website support (such as upgrade options, explanation, etc.) it would be better. Because for this upgrade eligibility has been a confusion for many old customers. If Parallels can clarify at the upfront, that will definitely
    increase more sell or speed up the sell greatly. Here is the quote for the first customer asked in 2020,May,3rd (BIOMONK) -- "
    Hello,
    What versions of Parallels Desktop are required for upgrade pricing? Your website seems willing to let me go through the entire purchase process without providing me this information. However, I'm not willing to purchase without knowing first.

    Thank you.
    "
    I agree him greatly! Thanks. You have a great day! :)
     
  12. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,054
    Hello, we will surely share your feedback with the concerned team. We are happy to assist you. Please reach us back for any further queries.
     

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