Upgrade protection customers

S

smj

Bit poster
Just curious if anyone with upgrade protection has received the magic email containing their new activation key?

If not have you had any luck requesting one directly from the Parallels support people?

Seems pretty unfair to me that we're being made to wait for so long when it should be a simple matter to send us an email with our new keys
 
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smj said:
Just curious if anyone with upgrade protection has received the magic email containing their new activation key?

If not have you had any luck requesting one directly from the Parallels support people?

Seems pretty unfair to me that we're being made to wait for so long when it should be a simple matter to send us an email with our new keys
Click to expand...

No, I have not received the key yet. I have asked about this directly and the response? To download the update!:mad:

I can understand if I am told to wait for a little while, but not if my question was not answered!

Anyway, I am in no rush to upgrade as 3188 works fine. But I expect to receive my 3.0 key in due course.

Pierce_Brosnan.jpg
 
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No key here either.

I haven't received the new key either. With all the issues people are having and the disconnect between what the web site is saying and what support is saying, this release seems a little rushed. With my lack of confidence in this release and buidl 3188 working fine for now, I'm not really in a rush to update.

I have to say that VMWare is piquing my interest. I used VMWare Workstation on Windows and Linux and it is really a great product. If they bring the same level of performance and stability to the OS X product, Parallels may have some stiff competition and I may switch.
 
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http://www.parallels.com/en/products/desktop/upgrade

^^^ seems to indicate that maintenence customers will receive their keys within a week of GA release (which was last Thursday I believe)

The stick at the top of this forums states :--

Q: I bought Parallels Desktop during the last Christmas Holidays with the Upgrade Protection. And still I'm receiving and email about pre-order. Isn't I'm supposed to get all upgrades for free?
A: We have sent pre-order announcements to all of our registered customers. If you have Upgrade Protection or Maintenance purchased you'll receive your Parallels Desktop 3.0 key for free as soon as it goes GA. If you have free upgrades purchased and ordered the product by mistake - feel free to contact us at order-support@parallels.com and our Customer Service will help you.

So your right.. a little disconnection going on ;)
 
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James Bond 007 said:
I have asked about this directly and the response? To download the update!]
Click to expand...

By now it should be obvious to everyone that the company has some serious communication problems. Part of the problem is probably the fact that some in the company who interface with the public have limited English.

David
 
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I still think it shouldn't take that long to sent up the upgrade keys, even if they don't know very good english.

I've contacted order-support Sunday evening but so far the only thing I have received is an automatic answer with a case number.

They are ignoring the existing upgrade protection group in favour of those who are now paying for the upgrade... that's all understandable if you are going for a good cash flow, but it's not nice to those of us who took them up on their offer end of last year.

Not so nice. But from what I hear from performance on games, we shouldn't expect too much from it, most games work sluggishly if at all...
 
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Big_al said:
I still think it shouldn't take that long to sent up the upgrade keys, even if they don't know very good english.
Click to expand...

You are right of course--the upgrade keys should have been promptly sent.

My comment about English was just an attempt to explain why James Bond's direct question about receiving a key may have been answered with a non sequitur ("download the update").

David
 
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Still waiting for MY upgrade key..... Sounds like the old joke about the difference between an economic recession and depression. A recession is when your next door neighbor loses his job, a depression is when you lose yours. My 3.0 trial key turns into a pumpkin next week.......
 
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According to the information I have, the most of the Maintenance and Upgrade Protection users should start receiving their free keys now. Support also handles key exchange, but only in case if you haven't received the key automatically.
I'd suggest you to wait for the end of this week for the email with the key, then start sending letters to support. Please remember that depending on the overall number of the requests we receive answering yours may take some time. Order-support@parallels.com is the best place to ask for the manual key exchange.
 
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Just chiming in here so I can track this topic. I keep reading 'customers who purchased during the Holiday Season' and mine was purchased in Februrary so I'm particularly wary of a 'late' key.
 
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My guess is since it is just a matter of generating a few thousand keys and logging them to each registered owner who qualifies, and then sending a cookie cutter email with a mail merge from the database - that the whole thing goes out at one time. The trick is to see if you got an email back when you first purchased Parallels that confirms you will get all updates and future versions free for a year.

It said "This copy includes free Upgrade Protection for one year following the date of purchase, which entitles you to receive all major upgrades released during that timeframe at no additional cost. When a new major version is released, you will receive an email to the address you used to register the product that includes instructions on how to download and install the new version, and a permanent activation key that is compatible with the new version."
 
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Okayyy - I'll be a good behaving mothers boy and wait till the end of the week to see if my upgrade protection key arrives.

Spectre, thank you for replying to this thread.
 
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I'm also waiting for this... but seeing all the problems appearing and being working on a PocketPC app under Visual Studio, I will probably wait the end of my project before upgrading... It is working quite well at the moment on my MBP.
 
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One more,

Asking for a 3.0 key with my December free upgrade policy reference, I got a bot response from Diana:

Hello,

Parallels Desktop 3.0 is a major upgrade for Parallels Desktop and it
will work with the new 3.0 activation key that comes as separate
purchase, either full version or upgrade version that is available for
the owners of the previous Parallels Desktop versions. You can order
Parallels Desktop 3.0 US version online on our website
http://www.parallels.com or purchase at the nearest retail store when as
soon as it is shipped.
If you have ordered Parallels Desktop 3.0 key already and you are
experiencing problems with activating the product, please send us your
key for verification.



--
Best regards,
Diana
Parallels Customer Service


So we are in the same coach driving to nowhere.

See you soon,

Marc
 
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Received my Upgrade Protection key

Hi,

just to let you know I received my Upgrade Protection key 2007-06-12 at 11:15PM GMT-5. Here is the e-mail:
#########################################
Dear Parallels Customer,

Parallels is proud to announce the release of Parallels Desktop 3.0 for Mac, a new, upgraded version of our award-winning desktop virtualization solution!

We are pleased to notify you that as Parallels Upgrade Protection Customer you are eligible for a free upgrade, which retails for $79.99.

Click here to download your Parallels Desktop 3.0 for Mac (78.2Mb)

Please use the following serial number(s) to activate your product(s):
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

Parallels Desktop 3.0 for Mac comes packed with over 50 groundbreaking new features and enhancements, designed specifically to deepen OS integration and tighten security.

With Parallels Desktop 3.0 for Mac, you can:

* Play Windows-only 3D games and run CPU-intensive graphics applications directly in your virtual machine
* Automatically open Windows files with Mac applications and Mac files with Windows applications
* Browse your entire Windows system, without launching Windows
* Protect your VMs with Parallels Snapshots
* And much more!

Visit www.parallels.com for more details.

The Parallels Team,
Parallels, Inc.
www.parallels.com

Parallels offers several attractive licensing programs for your business or academic institution. If you would like to find out more about these programs, or speak with an account executive about volume licensing from Parallels, please contact us at sales@parallels.com or +1 (425) 282-6400
#########################################
 
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