USB dongle: Double use ?

J

JLX

Junior Member
I'm working with cad-software (VectorWorks) on an Imac:

IMAC
intel core 2 duo
2,4 Ghz
memory 2Gb
Mac OSX 10.5 Leopard
VM: Windows XP pro

When I installed the Cad-software, I had to install the security dongle-drivers
(HASP HL 2.16) for the software first. The installation of the dongledriver and software did it well. The software worked fine when i started up for the first time.

When I restarted (the Imac + Parallels) the problem begins.
After restarting the CAD-software (with USB-dongle(HASP HL 2.16)) I got the message: No HASP found. VectorWorks is closed. (The HASP is in the USB!)

When I unplugg the security dongle/hasp and plug it in again, i got the message:
USB device your trying to connect to the virtual machine is being used
by another application. Close that application or unplug the device and
plug it in again. But this didn't work. I can't start my cad-software again
because the usb-dogle is being used by another application ???

Today I update Parallels 3.0 build 4560 to Parallels 3.0 build 5582
but the problem's still there.

Is this a known problem and is there anybody who can help me ?

It's just the usb-dongle that doesn't work. USB-memorysticks seems working and are recognized. The dongle works fine under Imac, OSX 10.5 Leopard.

I find other threads about it but no answers...

http://forum.parallels.com/showthread.php?t=15743
http://forum.parallels.com/showthread.php?t=15743
http://forum.parallels.com/showthread.php?t=15743

Isn't possible to programm the solution of this thread in an update ???
http://forum.parallels.com/showthread.php?t=17770&highlight=usb+hasp
 
Last edited:
I have a similar problem, in my case with a USB 1.1 device, the Fisher-Price FP3 player. I have tried multiple options including all 3 settings of USB controller in the config. Parallels goes into the beachball spin of death. Activity monitor shows it red and not responding.

I am also on Leopard 10.5.1 with Parallels 3.0 build 5582.

I did get it to work once but cannot repeat the success, after 10+ tries. I've stopped trying and informed my 5 y.o. that it doesn't work until there is an update...

Parallels, what options or upgrades are in the works?
 
tadman,

I' don't know what parallels is doing with this problem, how
they gonna handle it.

I send them an email for support as it was mentioned
on the back of the installationbox...but no answer...

I post it on this supportforum...but no answer...

If there's still no solution...it takes 2 minutes to reply this
in this topic..."Dear client, we're working on it..." or by email, pm...

I can not emaging that you can't program anything and that you can't
fix this problem... The USB can be used, only de HASPS gives a problem...

The "silence" of 'parallels' about this problem/topic makes me unhappy...
 
Hello JLX and Takmad,

Please sorry for making you waiting for the answer.
I have delivered your reports to developers. They are investigating the issue.
I will let you know as soon as they give me any answer.
We also apologize for the e-mail support limitations on New Year holidays - it could have been unavailable sometimes. If you let me know (by PM) the e-mail you used to send us your request, we will find your ticket and provide you with e-mail support.

Best regards,
Xenos
 
@ Xenos, thx for the reply although I rather prefer to thank you for a solution :-)
But I glad somethin's done about it...
Nevermind the email support...I'll watch this forum in expactation for a possible helping help..

@ jackybe67
Thx for helping but I' m afraid that's not the solution for me.
I'm working with MacOS 10.5.1...I try those things in XP but it doesnt' work.
 
Hello all,

JLX, could you please check some setups in your VM Configuration Editor?
Open Configuration -> USB Controller and check if it is set to connect to VM by default.

Takmad, did you manage to get your Fisher-Price FP3 player working on the 5160 build of Parallels Desktop? If so, please try this build. If this does not do the trick, please give me a link on the device you are trying to use - we will investigate the issue.

Best regards,
Xenos
 
checked

Device Status (enable)

Connection Options
1 - x connect to Guest OS
2 - 0 connect to Mac OSX
3 - 0 Ask me what to do

The first one is active.
 
Hello JLX,

Please launch Windows, go to Devices -> USB in Parallels Desktop menu bar and try disconnecting - connecting again the device.

Best regards,
Xenos
 
did that and tried to connect-disconnect but a get the message ...double use...

In the the lsit (deveices>usb):
- IR receiver
- Apple Wireless
- Built - Insight
- Apple Keyboard
- Apple Optical Mosue
- Hasp H.2.16

to many devices ?
 
JLX, the number of devices does not matter.

Let's try the following:

1. In Configuration Editor -> USB Controller choose Connect to Mac OS X as Connection Option. When you launch Windows then, enable the device through Devices -> USB in Parallels Desktop menu bar.

2. In Configuration Editor -> Options -> Advanced put check at Enable Intel VT-X support.

3. Disable Acceleration level.

Best regards,
Xenos
 
Xenos,

I did everything but I still got the message...when i want to enable the device
in parallels.

Isn't there aw way to get rid of the usb in the MacOS x?
 
JLX, to prevent the USB getting used by another application in Mac, do not connect it to the computer until you start Windows.

Before starting Windows make sure that the USB Controller in VM Configuration Editor is enabled and connect it to Guest OS again.

Best regards,
Xenos
 
helo Xenos,

It take some time to test this build but I' m afraid to tell
you that I stille got hte message...
 
JLX, do you possibly have any Mac application get started when you plug the USB device in?

Best regards,
Xenos
 
There's no Mac application started when I plug in the Hasp.
But...

It's the securityhasp of a CAD-program (VW). It's installed on both operating systems
(Under Mac and Win XP). When I installed this program, the first thing I had to do was to install the dongledrivers. Maybe, when I want to start VectorWorks under XP, Parallels recognized a hasp/dongle belonging to a program on the main os-sytem MAc OS?
It declares the message... I don't know, I'm guessing...
I've already uninstalled the CADprogramm under MAc OSX Leopard and tried to start
it under Xp but with the same message...I need them both for prof. reasons.

What I did not understand: Why is a normal usb-memorystick, digital camera,..., recognized and a usb-hasp not?

kindly regards
JLX
 
Hello JLX,

Could you please make a screenshot of Device Manager when you get the message?
We would like to see the drivers installed in your Guest OS.
Control Panel -> System -> Hardware -> Device Manager.

Best regards,
Xenos
 
usbgr0.jpg


Helo Xenos,

This is what I've found...
 
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