wrong license

Discussion in 'Installation and Configuration' started by georges2, Sep 24, 2015.

  1. Hello TrentA1,
    Plesae check your Private message and reply.
     
  2. Andrew13

    Andrew13 Bit Poster

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    1
    H yes I bought 9 and upgraded to 12.. it now won't let me access parellels. I need it as I have work to do :(
     
  3. BenjaminK1

    BenjaminK1 Bit Poster

    Messages:
    2
    I'm in a similar situation. Could I receive the credit and upgrade to the full version as well?
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    hey, we've checked you account and found Parallels Desktop 12 subscription. It has been activated.
    Would you like to upgrade to the Pro version?
     
  5. BenjaminK1

    BenjaminK1 Bit Poster

    Messages:
    2
    Nope I'm fine. How do I get into the desktop? It's still asking me to provide an upgrade key.
     
  6. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Ok, did you purchase the Parallels Desktop 12 upgrade? If yes, you need the previous (Parallels Desktop 11 or 12) key to activate your Parallels Desktop 12 upgrade.
    If you have no such keys -> you can ask for the refund and then purchase the Parallels Desktop 12 full version.
     
  7. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hey, we've received your reply and for refund you can send us your purchased order number.
    Please send it via the private message.
     
  8. MohammedT1

    MohammedT1 Bit Poster

    Messages:
    1
    I got also the same issue. I purchased yesterday the upgrade version instead of the full version.
    Thanks in advance
     
    Last edited by a moderator: Oct 27, 2016
  9. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
    333
    Hello @MohammedT1 ,
    We will initiate the refund process for your upgrade purchase. Please go ahead and purchase the full version of Parallels Desktop 12 for Mac.
     
  10. RogerL5

    RogerL5 Bit Poster

    Messages:
    1
    Same thing to me i used parallel elite trial version but i buy already 1 yr plan and already deducted in my debit card around $60 but after purchase nothings happen i still used trial version...can u guys help me about this issue thanks....email me in my acount gerzlim@gmail.com
     
  11. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We suggest you to refer the article and resolve the issue.
     
  12. CedricL1

    CedricL1 Bit Poster

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    2
    I am trying to accomplish the same thing and have spent over an hour trying to figure this out!
     
  13. MahirA

    MahirA Bit Poster

    Messages:
    1
    I am also in the position where i accidentally purchased the wrong license. please can i get a refund!
     
  14. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We've initiated refund for your upgrade purchase and sent you a confirmation email.
     
  15. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We've checked and confirmed that you've got refund by contacting Cleverbridge. Feel free to reach us anytime for support.
     
  16. AlanA6

    AlanA6 Bit Poster

    Messages:
    1
    I have the same issue. I purchased upgrade and I need new license because my current version is older than two version
     
  17. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi AlanA6. Your upgrade license order has been refunded. The refunded amount will return to your account within 5 - 7 business days. Kindly purchase a new, full license.
     

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