'Your Phone' issues.

[AlexA2]

Right now I'm having a couple of problems with this:
a) screen mirroring keeps getting error 42
b) Phone calls can establish but no audio.
For the phone calls, my Galaxy S10e(one of the supported devices) is paired inside Windows Guest OS, but on on macOS side. I wonder if that's the reason there's a problem? Maybe this feature is designed to work perfectly on native Windows, but not inside a virtual machine. Anyone else try to get this feature working?

 

[Maria@Parallels]

I have PD16 and have a bridged mode, however it doesn't make any difference and still doesn't work.

Hello, thank you for your reply.
Could you provide us with the tech report data please?
(please collect the tech report right after the issue reproduced)

 

[Snorfle]

Hello, please check the network settings in VM configuration.
For more information about network modes please check this KB article and let us know if you have any additional questions.

Same problem in bridged mode in PD16. Tech report 349100753. About to give up.

 

[LukeJ2]

Tech report 349121539

 

[LukeJ2]

Any fix for us with all the tech report feedback you've had?

 

[kinessaryk]

I have PD16 and have a bridged mode, however it doesn't make any difference and still doesn't work.

What makes it like that?

 

[LukeJ2]

Any fix please?

 

[AlexA2]

It still doesn't work. The call is established but no audio.

 

[Maria@Parallels]

Tech report 349121539

Thank you for the provided report. May we ask you to update your Parallels Desktop to 16.0.1 and collect the tech report once again?

 

[Snorfle]

Maria - I already upgraded to PD 16 and provided a tech report and there was no response.

 

[LukeJ2]

Yes, I also have 16.0.1 and it's not working.

 

[LukeJ2]

But I'll get the report again. In my case, neither the calling nor the remote apps work in the 'Your Phone' app.

 

[LukeJ2]

The first report. This one is me trying to 'open phone screen', which fails, then I try to open an app on the phone from the app, which also fails. Report: 350901163

 

[LukeJ2]

Second report on 16.0.1. This one is me trying to make a call with the app. It dials, call is answered, but there is no audio and I can't be heard. Report: 350901313

 

[LukeJ2]

Any idea if these issues can be fixed?

 

[LukeJ2]

Please give us an update on these issues. I am keen to use these features and a number of people have now sent you reports, so please at least give us an update on this. Thanks.

 

[Maria@Parallels]

Yes, I also have 16.0.1 and it's not working.

Please sorry for the delay in response. I doesn't work with shared and bridged network modes?

 

[ShuZ]

Hi, I also have this issue. I tried both Shared Network and Bridged Network. Bridged Network works better, it is able to list notifications and apps from the phone, but the screen sharing just can't work.

 

[GayeT]

I have the same issue. I haven't tried screen sharing but phone calls have no audio (either dialed or received) and I can't get the audio player controls to show up.
No error messages. Running PD 16, everything up to date in Windows, Android and Mac (Big Sur).

What I have that others may not - a Windows tablet. Downloaded Your Phone from the Windows Store and everything worked from the get go, even the audio player controls. Now if only it would work on the Mac.
Will keep trying.