wrong support code

M

MarekS1

Bit poster
Hi,

I have a problem with installing Parallels Desktop. I tried raising a support ticket, but unfortunately, even though I enter the exact support code as seen on https://account.parallels.com/support.html#/desktop, copy-pasted, hyphen or no hyphen, it keeps telling me that the support code is wrong.
How do I go about this? How do I contact support about not being able to contact support?

Thanks,
Marek
 
MarekS1 said:
Hi,

I have a problem with installing Parallels Desktop. I tried raising a support ticket, but unfortunately, even though I enter the exact support code as seen on https://account.parallels.com/support.html#/desktop, copy-pasted, hyphen or no hyphen, it keeps telling me that the support code is wrong.
How do I go about this? How do I contact support about not being able to contact support?

Thanks,
Marek
Click to expand...
Hi MarekS1,
Please check you private message.
 
I have the same problem.

I activated Parallels 9 a long time ago and now bought Parallels 11 which causes me trouble. Parallels 11 is only 2 days old/ activated but I cannot reach support. "How do I contact support about not being able to contact support?" It's kind of urgent.. :(
 
ChristopherW3 said:
I have the same problem.

I activated Parallels 9 a long time ago and now bought Parallels 11 which causes me trouble. Parallels 11 is only 2 days old/ activated but I cannot reach support. "How do I contact support about not being able to contact support?" It's kind of urgent.. :(
Click to expand...
Hi Christopher, please check your private message.
 
Guys, if you have the same questions please provide us with your license key (in private messages) and then we will be able to reset it.
Thanks for cooperation!
 
I have the same issue. Please get it to work. thanks.

And where can I see and send the private message??
 
Hi LudgerM,

Can you please explain to us when you are getting the alert support code is expired ? Is it when you trying to contact our phone support or email support or other support channels. Also, check this article to know more about Support Code.

Thanks,
Ajith M.
 
I am getting the same response when trying to open a support request. It pre-filled in the support code for me, then says, "Wrong Support Code." Help!
 
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