wrong support code

[MarekS1]

Hi,

I have a problem with installing Parallels Desktop. I tried raising a support ticket, but unfortunately, even though I enter the exact support code as seen on https://account.parallels.com/support.html#/desktop, copy-pasted, hyphen or no hyphen, it keeps telling me that the support code is wrong.
How do I go about this? How do I contact support about not being able to contact support?

Thanks,
Marek

 

[Dishant@Parallels]

Hi,

I have a problem with installing Parallels Desktop. I tried raising a support ticket, but unfortunately, even though I enter the exact support code as seen on https://account.parallels.com/support.html#/desktop, copy-pasted, hyphen or no hyphen, it keeps telling me that the support code is wrong.
How do I go about this? How do I contact support about not being able to contact support?

Thanks,
Marek

Hi MarekS1,
Please check you private message.

 

[AlanR4]

I have the same problem

 

[ChristopherW3]

I have the same problem.

I activated Parallels 9 a long time ago and now bought Parallels 11 which causes me trouble. Parallels 11 is only 2 days old/ activated but I cannot reach support. "How do I contact support about not being able to contact support?" It's kind of urgent..

 

[Dhruba@Parallels]

I have the same problem.

I activated Parallels 9 a long time ago and now bought Parallels 11 which causes me trouble. Parallels 11 is only 2 days old/ activated but I cannot reach support. "How do I contact support about not being able to contact support?" It's kind of urgent..

Hi Christopher, please check your private message.

 

[ThomasF1]

I have the same issue - with parallels 9
The provided support code previously worked

 

[Dhruba@Parallels]

I have the same issue - with parallels 9
The provided support code previously worked

Hi Thomas, please check your private message.

 

[Maria@Parallels]

Guys, if you have the same questions please provide us with your license key (in private messages) and then we will be able to reset it.
Thanks for cooperation!

 

[JinW]

I have the same issue. Please get it to work. thanks.

And where can I see and send the private message??

 

[Arunn]

Hi JinW, Kindly check your private message and respond.

 

[LudgerM]

I have the same issue but i don't know how to write a PM.
Please help!

Thanks,
Ludger Mias

 

[Ajith1]

Hi LudgerM,

Confirm us, if you are getting the alert Support Code is expired or wrong support code.

Thanks,
Ajith M.

 

[LudgerM]

Hi LudgerM,

Confirm us, if you are getting the alert Support Code is expired or wrong support code.

Thanks,
Ajith M.

Hi Ajith,

yes, that is exactly the message I get.

 

[Ajith1]

Hi LudgerM,

Can you please explain to us when you are getting the alert support code is expired ? Is it when you trying to contact our phone support or email support or other support channels. Also, check this article to know more about Support Code.

Thanks,
Ajith M.

 

[Maria@Parallels]

@LudgerM please provide us with your support code. Thanks.

 

[Amy2]

I am getting the same response when trying to open a support request. It pre-filled in the support code for me, then says, "Wrong Support Code." Help!

 

[Maria@Parallels]

I am getting the same response when trying to open a support request. It pre-filled in the support code for me, then says, "Wrong Support Code." Help!

Please provide us with your support-code (you can send it via the private messages)

 

[Maria@Parallels]

I am getting the same response when trying to open a support request. It pre-filled in the support code for me, then says, "Wrong Support Code." Help!

We will check it and help you with the request submitting

 

[Amy2]

Please provide us with your support-code (you can send it via the private messages)

Thanks, Maria. I can't see where to open a private message, but my support code is 91248-32645.

 

[SamE2]

We will check it and help you with the request submitting

Hi Maria, same issue here. How do I private message you my support code?