wrong support code

Hi,

I have a problem with installing Parallels Desktop. I tried raising a support ticket, but unfortunately, even though I enter the exact support code as seen on https://account.parallels.com/support.html#/desktop, copy-pasted, hyphen or no hyphen, it keeps telling me that the support code is wrong.
How do I go about this? How do I contact support about not being able to contact support?

Thanks,
Marek

 

Hi MarekS1,
Please check you private message.

 

I have the same problem

 

I have the same problem.

I activated Parallels 9 a long time ago and now bought Parallels 11 which causes me trouble. Parallels 11 is only 2 days old/ activated but I cannot reach support. "How do I contact support about not being able to contact support?" It's kind of urgent..

 

Hi Christopher, please check your private message.

 

I have the same issue - with parallels 9
The provided support code previously worked

 

Hi Thomas, please check your private message.

 

Guys, if you have the same questions please provide us with your license key (in private messages) and then we will be able to reset it.
Thanks for cooperation!

 

I have the same issue. Please get it to work. thanks.

And where can I see and send the private message??

 

Hi JinW, Kindly check your private message and respond.

 

I have the same issue but i don't know how to write a PM.
Please help!

Thanks,
Ludger Mias

 

Hi LudgerM,

Confirm us, if you are getting the alert Support Code is expired or wrong support code.

Thanks,
Ajith M.

 

Hi Ajith,

yes, that is exactly the message I get.

 

Hi LudgerM,

Can you please explain to us when you are getting the alert support code is expired ? Is it when you trying to contact our phone support or email support or other support channels. Also, check this article to know more about Support Code.

Thanks,
Ajith M.

 

@LudgerM please provide us with your support code. Thanks.

 

I am getting the same response when trying to open a support request. It pre-filled in the support code for me, then says, "Wrong Support Code." Help!

 

Please provide us with your support-code (you can send it via the private messages)

 

We will check it and help you with the request submitting

 

Thanks, Maria. I can't see where to open a private message, but my support code is 91248-32645.

 

Hi Maria, same issue here. How do I private message you my support code?