wrong support code

Discussion in 'Installation and Configuration of Parallels Desktop' started by MarekS1, Aug 15, 2015.

  1. MarekS1

    MarekS1 Bit poster

    Messages:
    1
    Hi,

    I have a problem with installing Parallels Desktop. I tried raising a support ticket, but unfortunately, even though I enter the exact support code as seen on https://account.parallels.com/support.html#/desktop, copy-pasted, hyphen or no hyphen, it keeps telling me that the support code is wrong.
    How do I go about this? How do I contact support about not being able to contact support?

    Thanks,
    Marek
     
  2. Dishant@Parallels

    Dishant@Parallels Parallels Support

    Messages:
    234
    Hi MarekS1,
    Please check you private message.
     
  3. AlanR4

    AlanR4 Bit poster

    Messages:
    1
    I have the same problem :(
     
  4. ChristopherW3

    ChristopherW3 Bit poster

    Messages:
    4
    I have the same problem.

    I activated Parallels 9 a long time ago and now bought Parallels 11 which causes me trouble. Parallels 11 is only 2 days old/ activated but I cannot reach support. "How do I contact support about not being able to contact support?" It's kind of urgent.. :(
     
  5. Dhruba@Parallels

    Dhruba@Parallels

    Messages:
    747
    Hi Christopher, please check your private message.
     
  6. ThomasF1

    ThomasF1 Bit poster

    Messages:
    1
    I have the same issue - with parallels 9
    The provided support code previously worked
     
  7. Dhruba@Parallels

    Dhruba@Parallels

    Messages:
    747
    Hi Thomas, please check your private message.
     
  8. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Guys, if you have the same questions please provide us with your license key (in private messages) and then we will be able to reset it.
    Thanks for cooperation!
     
  9. JinW

    JinW Junior Member

    Messages:
    18
    I have the same issue. Please get it to work. thanks.

    And where can I see and send the private message??
     
  10. Arunn

    Arunn Parallels Support

    Messages:
    290
    Hi JinW, Kindly check your private message and respond.
     
  11. LudgerM

    LudgerM Bit poster

    Messages:
    2
    I have the same issue but i don't know how to write a PM.
    Please help!

    Thanks,
    Ludger Mias
     
  12. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Hi LudgerM,

    Confirm us, if you are getting the alert Support Code is expired or wrong support code.

    Thanks,
    Ajith M.
     
  13. LudgerM

    LudgerM Bit poster

    Messages:
    2
    Hi Ajith,

    yes, that is exactly the message I get.
     
  14. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Hi LudgerM,

    Can you please explain to us when you are getting the alert support code is expired ? Is it when you trying to contact our phone support or email support or other support channels. Also, check this article to know more about Support Code.

    Thanks,
    Ajith M.
     
  15. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    @LudgerM please provide us with your support code. Thanks.
     
  16. Amy2

    Amy2 Bit poster

    Messages:
    2
    I am getting the same response when trying to open a support request. It pre-filled in the support code for me, then says, "Wrong Support Code." Help!
     
  17. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Please provide us with your support-code (you can send it via the private messages)
     
  18. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    We will check it and help you with the request submitting
     
  19. Amy2

    Amy2 Bit poster

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    2
    Thanks, Maria. I can't see where to open a private message, but my support code is 91248-32645.
     
  20. SamE2

    SamE2 Bit poster

    Messages:
    3
    Hi Maria, same issue here. How do I private message you my support code?
     

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