How can I deactivate my Parallels Desktop 10 license

I am trying to move my Parallels Desktop 10 to a new Mac, both methods described in this forum did not work:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
Could someone in Parallels help me resolve this? Thanks

 

Hi @ChengChungC , we have made necessary changes from our end, please try to perform the above steps and let us know if that works.

 

Wow!! I did not expect Parallels has engineers working over the weekend, this is Saturday afternoon. Thank you very much Arun and Parallels.

My virtual machine works on my new Mac now!!

 

We are glad that your issue is resolved. Please reach us again for further assistance.

 

I have the same problem when I tried to activate parallels on my new MacBook Pro.
`You have reached the maximum number of activations available for your activation key`

I also tried to deactivate the license from my old Mac. But it shows error like `unable to deactivate the product. Your type of license cannot be deactivated.`

any help??

 

Hello @Tzu-YiL. Please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation.

 

Hi there. I had to change the mainboard of my mac and now i can't work with my parallels 10 anymore. Deactivating the licenze didn't work. Please help

 

Hi @Karl-HeinzW1, please follow the instructions quoted below:

 

perfect

 

Glad to assist. Please get back to us for any queries.

 

Hello, I have the same issue. I'm not sure if this is the right place to request this. This is my first mac in a few years. My old one died a while back, and I've since been using my work laptop. I get the same error message saying I can't activate because I didn't deactivate my last instance properly.

Edit:
Kindly disregard, I didn't realize that the command given above works for my situation. Thank you!

 

Hello @HarryS6. Please follow the instructions quoted below:

 

Hello,

I had to update my machine due to a hardware failure. I get an error trying to active my last the license associated with my account because it is activated on a non-functional machine. I am unable to deactivate it from the new machine.

Is there a way to reset this my so that I can use it with my new machine?

Thanks!

 

Hello @DarianW Please DM us your License key to help you further. Thanks, Shathish

 

We have made changes to the activation key. Try activating it again and check.

 

Hi. I'm also having the same issue. Got a new computer and trying to move Parallels.

 

We are unable to find any license key registered under this email address. Please reply to the private message with your activation key.

 

I have the same problem and the command line method doesn't work!
I need to solve this problem as soon as possible.

 

We have made changes to the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command:
prlsrvctl activate-license-online

 

Nope! Still doesn't work!!!