How can I deactivate my Parallels Desktop 10 license

Discussion in 'General Questions' started by AleksandrV, Apr 29, 2017.

  1. mvgodinho

    mvgodinho Bit Poster

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    2
    It worked! Thank you!
     
  2. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

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    450
    Glad to know that you were able to sort out the issue. Please get back to us for any further queries. Thanks!
     
  3. AdrianE1

    AdrianE1 Bit Poster

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    1
    Just migrated to a new Mac and need to have my key reset for Parallels 10. I have tried the above methods but it still says I have too many activations. Any help is appreciated.
     
  4. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello AdrianE1, We have made the necessary changes, please try to activate now. As it was a Parallels Desktop 10, please use the below steps to activate.
    1. Quit Parallels Desktop
    2. Open Finder > Application > Utility > Terminal and execute the command "prlsrvctl activate-license-online". and check it helps. Thanks!
     
  5. TeoV

    TeoV Bit Poster

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    1
    I am trying to move Paralells Desktop 10 from one Macbook to another. After reading this forum thread I 1) Quit Parallels Desktop on the new Mac.
    2) In Terminal I paste the command: prlsrvctl activate-license-online, but that gives me:
    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

    Please help how to deactivate Parallels 10 license on the old Mac and activate it on the new one.

    Thanks.
     
  6. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello TeoV, we have made the necessary changes, please try to activate now. As it was a Parallels Desktop 10, please use the below steps to activate.
    1. Quit Parallels Desktop
    2. Open Finder > Application > Utility > Terminal and execute the command "prlsrvctl activate-license-online". and check it helps. Thanks!
     
  7. YassineX

    YassineX Bit Poster

    Messages:
    2
    Hi I have the same problem when migrating to my new replacement MBP.
    Can you help me out ?
    Many thanks
     
  8. Alfena@Parallels

    Alfena@Parallels Kilo Poster

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    445
    Hello @YassineX , we have made the necessary changes to the activation key please reattempt activation and check if it works.
    Thanks
     
  9. TaeC

    TaeC Bit Poster

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    2
    i can't deactivate parallels 10 on my old mac. i want to move it to a new mac. there is no option to sign out of parallels 10 so that i can activate my parallels 10 on my new mac.
     
  10. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,007
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  11. TaeC

    TaeC Bit Poster

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    2
    Thank you for your help. It worked.
     
  12. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @TaeC , you are welcome. Please reach us anytime for further assistance.
     
  13. GenerationR

    GenerationR Bit Poster

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    1

    Hi, Same problem here... I have tried over and over and over again no success... I logged out of Computer #1 De-install parallel desktop and restart parallel on computer #2... Logged in again and re-enter the license key, with no success... Tried the terminal command... neither it aint worked...
     
  14. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,007
    We have made changes to the activation key. Please try to activate it again.
     
  15. ReedH

    ReedH Bit Poster

    Messages:
    1
    Good day... Having the same issue here with moving Parallels Desktop for Mac Version 10 from old Mac to new Mac.
    Thanks in advance!
     
  16. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello ReedH, We have made changes to the activation key. please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation. Thanks!
     
  17. JosephH5

    JosephH5

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    1
    Ajith,

    prlsrvctl activate-license-online does not work for me, I merely get an error. Can you perform whatever reset is needed? Thank you.
     
  18. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,007
    We have made necessary changes to the activation key. Try to activate again and check.
     
  19. TobiasM4

    TobiasM4 Bit Poster

    Messages:
    2
    Hi!
    I too need assistance with on of my license keys. It's the one starting with 3P2. Please do your magic, so that I can reactivate it on a new machine.
    Thanks!
     
  20. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello TobiasM4, we have made some changes to your license key. Please try to reactivate and see if this works. Thanks!
     

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